Norton 360 automatically deletes the downloaded microsoft pc manager installation file

Juts

st tried to install microsoft PC Manager but the download file is automatically deleted on both our home pcs.

Hello @rodneyf

download from where?
Norton Security/360 v22 or v24?
PC Manager installer is deleted or quarantined?
What does History report regarding this event?

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Download from the Microsoft website; Norton 360 installed and I assume it’s been updated automatically. Installer is deleted not quarantined. Having said all that the problem was trying to download via the Firefox browser but on trying the Google browser there was no problem! At least that solves the immediate problem.

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version number

  • Norton Security/360 v22.24.8.36 = Classic view → Help → About

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No, sorry. I have no idea how to get to anything like that screen. Settings certainly doesn’t take me there.

Hello @rodneyf
from Norton 360 system tray button…do you see Open My Norton & Open Norton 360?
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from Norton 360 system tray button…do you only see Open My Norton?
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Open My Norton and Open Norton 360

Okay…click Open Norton 360 → Help → About → Version
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Thanks. Version: 22.24.8.36

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