Norton 360 Backup fail solution

I've been trying to solve a failure with Norton 360 backing up to Online Storage that has been occurring with my system, and the failure resulted in a generic error message that didn't provide any insight into the true problem.

 

I finally found the cause and wanted to pass along the solution in case it will help others. The cause was due to a couple of locally saved webpages that had very long filenames (about 215 characters). Once I shortened the filenames the backup completed without problem, and it's been running fine ever since.

 

Hi DF66Stang,

 

Thanks for the feedback.