Norton 360 backup failures

[Troy_Smith]

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Issue abstract: Backup frequencies

Detailed description: I have been trying to get an explanation as to how often Norton will do an auto backup and what will trigger one. I have twice had an agent remote access my PC to adjust settings. Currently it has been 5 days since a backup has occoured, previous to this it was 23 days. I asked the agent for clarification and he was unable to provide an answer. Ultimately, I have no way of knowing if it is doing what it is meant to ie if it is just doing its thing or if it has failed again

Product & version number:24129725

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[bjm]

@Troy_Smith

I have been trying to get an explanation as to how often Norton will do an auto backup and what will trigger one.

Hello @Troy_Smith
as far as I’m aware:
Automatically sync = every 24 hours
as to what constitutes 24 hours?

• 24 hours up time?
• 24 hours clock time?

Users may manually invoke Sync
as to whether manual Sync resets 24 hours?

We’re hoping Norton publishes a Norton 360 v24 User Guide

[Troy_Smith]

Thanks BJM for taking the time with this. I have followed your tips and still see it indicating that the last back up was done 5 days ago.
TBH I was pretty happy when you could elect to backup to an external drive but that appears to be no longer as well.

[bjm]

@Troy_Smith

I have followed your tips and still see it indicating that the last back up was done 5 days ago.

Hello @Troy_Smith
are you reporting that manual sync does not sync?
may be time to Reset to Default &or Repair Norton &or clean reinstall Norton 360?

@Troy_Smith

I was pretty happy when you could elect to backup to an external drive but that appears to be no longer as well.

Create a local backup ›
Get started using Norton v24 Cloud Backup [here]

24.12.9725 (build 24.12.9725.903)

[bjm]

Hello @Troy_Smith
are you reporting that manual sync does not sync?

Norton Services Status
All components are Operational
https://status.norton.com/

[Troy_Smith]

Hi
Still continuing to have issues. Still no backup or synch showing even though I just did a manual one
Tried to upload the image but this page will not allow me to do so

[bjm]

@Troy_Smith

Still continuing to have issues. Still no backup or synch showing even though I just did a manual one
Tried to upload the image but this page will not allow me to do so

Hello @Troy_Smith
you’re reporting that manual sync does not sync?
and you tried Reset to Default &or Repair Norton &or clean reinstall Norton 360?

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