OK Thanks -- so there is no shortage of drive space which Scott was concerned about.
What did you mean earlier when you said << The reason I back up to a disc is because I am out of storage. >> ?
Because when I went to do online storage it backs up files then I get a red x to buy more online storage. My mom had the same thing happen to her and the way she got around from getting around from getting that message was to back up to a disc and it worked perfectly for her but not for me.
micstone wrote:
Because when I went to do online storage it backs up files then I get a red x to buy more online storage. My mom had the same thing happen to her and the way she got around from getting around from getting that message was to back up to a disc and it worked perfectly for her but not for me.
If that is a reply to my message querying:
<< OK Thanks -- so there is no shortage of drive space which Scott was concerned about.
What did you mean earlier when you said << The reason I back up to a disc is because I am out of storage. >> ? >>
then I begin to understand what you are talking about -- that the drive that is full is not on your PC but is the on-line storage.
I suspect that would be a totally different problem with two possible solutions:
Buy more on-line storage, which you don't want to do, understandably
Work out why you cannot burn to the DVD/CD drive.
Much earlier I asked how you burn to the DVD/CD drive --
do you use dedicated software like Roxio or Nero
or do you use Send to on the context menu
..... or does N360 have a Burn to function built in?
It really would help if you could answer the questions as they are asked since there is a reason for asking.
Please also say what version of Windows you are using: XP or VISTA and which version within those.
Message Edited by huwyngr on 10-21-2008 05:30 PM
I use a Media Player to burn music but if it is a document or other I send to D drive and they both work fine. Norton 360 has a select location to send back up files to and had it at online storage but their is also back up to drive c which is the hard drive or to cd which is d drive and I used up all the online storage and I want to avoid using the hard drive to save memory so I want to send then to d drive and back them up to a disc which it isn't letting me. Operating system is XP. I also use Windows Media Player to burn a disc or Real I never use Roxio as I have had problems.
Message Edited by micstone on 10-21-2008 05:59 PM
Since you have plenty of space on your hard drive why not set N360 to back up into a folder on the hard drive you can easily find.
Then burn from there to the DVD/CD and when you know that has been done correctly delete the file from the hard drive?
At least if you do that you can determine if the problem is in the backing up (N360) or in the burning to disk (Send to or the Media Player or whatever you use) That is one way to troubleshoot.
<< I want to avoid using the hard drive to save memory >>
You keep on saying this but with 54.7GB free space on your hard drive that is not going to happen very soon is it? I explained the difference between the two different types of "memory" already.
SUCCESS!! It worked. Thanks
Great news!
But what worked -- please say what it is that you did and mean by "it" .......
I sent them to the hard drive then sent to disc. The backup on 360 to disc don’t work but I sent to hard drive the burn to a disc and then it worked fine.
Thanks – so it seems as if N360 is not invoking Send to DVD/CD correctly …
That is what a guy from Norton told me that they are having issues with 360 backing up to a disc. But yet my mom never does and she has the exact same program in her computer so I couldn’t figure out how they were having issues. Hope they get it resolved soon.
Hopefully Scott will come back in and you may be able to help them pin this down.
Unfortunately I don't have any flashes of insight which will resolve this in a meaningful way.
The issue here seems to be that the drive is incorrectly identified as a rewritable drive and therefore the N360_BACKUP folder (and maybe some associated files?) are written to the disc early and the subsequent attempt to write data fails due to the disc being a write once media. That's about the best explanation I can come up with to describe what you are experiencing although how this would be happening is still obviously a mystery.
I'm happy to continue to look into this if you would like. You're welcome to email me directly (my email address is in my profile) and I can get a little bit more specific information about your system configuration.
Unfortunately I'm not an expert on local backups.
~scott
Hi Folks,
I have found a solution to a backup issue. If you come across "Backup has failed, please make sure that the drive is available.........." (I'm not sure about the exact message). Please back up a single file on to your local hard disk. and then back up a single file to your external hard drive. Now, the backup feature on Norton 360 version 2 will turn out green. Here we are!!! You can backup all the files on to your external hard drive. It worked number of times.. I swear!! Please try that..
RAGHUVARDHAN. C
From India (Chennai).
"Micstone:That is what a guy from Norton told me that they are having issues with 360 backing up to a disc. But yet my mom never does and she has the exact same program in her computer so I couldn't figure out how they were having issues. Hope they get it resolved soon."
I am not surprised to hear that. Having used a disk imaging program for backing up the entire hard disk, I had endless problems backing up to CD/DVD. I don't know if they ever did work that out. But once I got an external hard drive and started backing up to that ( or, to other partitions on the original disc), all back ups and restores have been (so far) flawless. Including full system restores to new harddrives. So, backing up to CDs/DVDs appears to be a bit trickier, with many opportunities to go wrong.