Norton 360 backups

Every time I try to access anything in the Backup section ( Run Backup, Restore Files or Backup Sets ) I get the message :-

Attention Required

You have already started a backup. Wait until your current backup is finished or close the backup window and try again.

I can't see any backups running and have also restarted my PC, but it still doesn't work.

I'm running Norton 360 version 22.23.9.9 on a PC running Windows 10.

Any help would be gratefully accepted,

Thanks

You can restore from the older backups in the cloud storage. My point is that those backups are taking up some of the storage space you are allowed in your subscription. If you do not need the space you can leave them there. 

Your new backup sets you are using will notify you if you are running out of space, or if you do not have enough space for your current backup.

 

Hi Peter, thanks for the advice.  

I do have some old backup sets in the Norton Cloud storage and also on a USB drive. Do you mean that I wouldn't be able to restore files from them after the reinstall ?

I reinstalled using the original product key.

 

As you did a reinstall, you may want to log into your Norton Account and be sure to delete any backup set that was created before the reinstall. Otherwise, your storage space will be limited and may restrict your current backups.

 

Thanks

Good News, I tried the Remove and Reinstall instructions you sent and they worked.

I recreated my backup sets and a full backup is running now.

Thanks for all your help, you're a life saver.

Okay....
Post back progress, at your convenience.
Thanks

Thanks for all your help today bjm_

Unfortunately, killing that process and restarting with Tamper Mode off didn't make any difference except that the process with the red cross didn't restart.  

Thanks for all your help, I think I'll call it a day now and have a go at reinstalling tomorrow.

How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0

There's three Norton processes running, 

Norton Security      preceded with the black Norton logo and a sub process with the same name but with the settings logo

Norton Security      preceded by the yellow Norton logo with a red cross.

Norton Security WSC Service      preceded by the black Norton logo.

 

Sorry for the descriptions, but I couldn't get the screen copy and paste to wort here.

I'll try ending the task with the red cross on it.

 

Wonder if temporarily turning off Norton Tamper Protection & Restart (not Shut down) machine...helps.

Wonder if ProcessExplorer shows running process => Kill Process...helps. 
https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer

-----------------------

1) Norton Remove and Reinstall tool > Advanced Options > Remove Only
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/v60392881

2) clear out Norton remnants before re-installing Norton 360
Please review: https://community.norton.com/en/comment/8363501#comment-8363501

3) Download and install your Norton device security
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20090708112600EN

4) after clean Norton 360 install > run Norton LiveUpdate a few times + machine Restart (not Shut down) a few times. Repeat.  Norton 360 = 22.23.9.9 (at this time)

5) Review Norton Settings to your preference.  Create Backup Sets to your preference. 

6) run Norton 360 Full Scan (once)

7) run Norton LiveUpdate + machine Restart (not Shut down)

You're in Windows Admin user account? 

Um, do you see task running in Task Manager? 
Can you End Task? 

Everything else in the application works, but nothing in the Backup tab ( run backup, restore files or backup sets ).

Somehow the application thinks there's a backup running and won't let me do anything.

Gordon Penny:

Unfortunately, every time I click on anything to do with backups, I get the same " You have already started a backup" message.

I can look at my backup sets on the Norton Cloud, but can't do anything using using the application. 

I'm beginning to think I may have to reinstall the application.  

Oh!? Wow! "can't do anything using using the application"

Lets hear from Community

Unfortunately, every time I click on anything to do with backups, I get the same " You have already started a backup" message.

I can look at my backup sets on the Norton Cloud, but can't do anything using using the application. 

I'm beginning to think I may have to reinstall the application.  

Can you create & try new backup set, as test?

I have scratched my head and also ran the autofix which didn't find any errors.

I don't know how the application checks to see if a backup is running. It must either search for running processes or have a flag set within the application when a backup starts which is then reset when the backup ends. If that's the case, there may be a corruption somewhere within the configuration which needs to be cleared.

Gordon Penny:

I've tried signing out and restarting my PC but it still doesn't work.

I also tried turning the backup off, but get the message "Backup is currently turned off. Would you like to turn on backup and continue ?"

head scratch?  
Um, did you try Norton Autofix? 

I've tried signing out and restarting my PC but it still doesn't work.

I also tried turning the backup off, but get the message "Backup is currently turned off. Would you like to turn on backup and continue ?"

Did you try Sign Out > Norton 360.
Did you try turning Backup Off.
Did you try Restart (not Shut down) machine.

Post back progress.