No, i dont think so. YOu showed me that dashboard above.
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Weird. it is still telling you to backup your files. IDK. Seems that that is unreliable. I just rely on what is in cloud backup. Have a good one.
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Lets ask @peterweb & @SoulAsylum if they see a date?
my backup is manual sync …maybe, that’s why I don’t see a date?
Thanks for posting screenshot here
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as test: Automatically sync = enabled
I’ll post back after auto sync runs…
I just ran a backup and I do have a date that shows 2025-03-04. I do not use this as my regular backup, so I have no experience of how often the date may change.
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Hello @peterweb
and you’re Automatically sync = on/off?
Wonder why I’m not seeing any date?
I am on auto sync and my last date is 3/6/25
I reported this to Norton about 5 weeks ago but no change for me
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Same as xjoex, I have auto sync on.
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Ahh…okay…I’ll look for “date” after my auto sync runs. Thanks
checking now…with Automatically sync = enabled here
I’m seeing backed up in cloud ran 3 hours ago…and I’m not seeing “date”.
I’ll monitor…maybe, next 24 hour cycle will report “date”.
Ok so that date is wrong too. It just doesnt work properly. It should say a May date.
ok, so this is a known issue. I wonder why they never mentioned that to me. They spent hours doing recommended fixes and nothing worked. Ran repairs, uninstall and reinstall and same March date that is wrong. They should have info on how many users have the same problems!! Cmon Norton. i found a bunch here already. Dont you gather information?
Another problem is the Protection Report that says i havent run a scan in 30 days. lol I ran a full scan a day ago. That dashboard doesnt have good info in it. I wasted lots of time on this for nothing.
And they are zero for 2 on scheduled call backs. No call backs 2 days in a row. this was supposed to be a Level 3 call back.
fwiw ~ with Automatically sync = enabled
I’m seeing backed up in cloud ran 10 hours ago…and I’m still not seeing a “date”.
yeah you are looking on the cloud backup page and not the main dashboard.
Open the main application and look at that. I think I said this before. click the icon, then on that home page look at cloud backup button. it shows a date on it of the last backup. My date is a March date, but if i go in, it says it was backed up like 6 hours ago. Also ihave some icons with the blue vs green mark. Not sure why some are blue and they havent been touched in a while. No one can seem to tell me why.
fwiw ~ with Automatically sync = enabled
I’m seeing backed up in cloud ran 8 hours ago…and I’m still not seeing a “date”.
Hello @gmPro182
Um, is this the main dashboard where you want me to look?
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Yep. that is it. That is what i am always talking about and will be talking about because mine has a March date. I have heard nothing back on my Level 3 issue and they said it would take a max of 1-3 days. Has been about 6 days now or more.
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Hello @gmPro182
Well, since you + @peterweb, @xjoex in your thread…report seeing a “date” and I’m not seeing a date. My Norton 360 must be broken. Maybe, I need to troubleshoot my Norton 360.
Were you able to confirm via Norton support…we’re supposed to see a “date”?
My Norton 360 must be borked.
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fwiw ~ my boiler plate:
If your Norton is not working as expected after you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup
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Maybe, try Record a performance issue &or Send debug logs
yeah i have that on. Doesnt help.
Were you able to confirm via Norton support…we’re supposed to see a “date”?
We’ll try to call attention. No promises. No timeline.
I deleted my backup file online at Norton. Then I went back to my app and created a new backup file. The main page now shows and has shown this for 4 days:
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