Norton 360 cloud backup - date of last backup is wrong

Detailed description: Cloud backup date on the dashboard is wrong. It says a March date and today is May. the backup ran today and yesterday.

Product & version number: Norton 360 Deluxe

OS details: WINDOWS 10

What is the error message you are seeing? NONE

If you have any supporting screenshots, please add them:

are you referring to the date here → https://my.norton.com/extspa/backup

the date format (my location) is month/day/year

referring to the dashboard or application itself. The front facing dashboard that shows all the info.
It has a cloud backup date.

Hmm…mine reports number of days ago

nope not that. The application front page..Home. Open application. click home button. look on right side …says cloud backup.

i wish i could attach a photo but no option to do so

did you try Upload or paste

yes that. but after you backup files, it will show a date there. Mine has the wrong date. you didnt back up your files i guess.

Oh okay…I’ll call Sync

and you machine date/time is correct?

yes, my machine has the proper date, but this norton product has the date incorrect for my last backup. Also , there is no option here to upload. It asked me that a while back but i cant find any upload option now.

Maybe, I run a different Norton 360?
2 minutes ago

no date

Please try uploading image to https://postimages.org/
Please try copy Direct link: and paste (space characters after dot - before Reply to break link) with your message.

for example:

https: //i. postimg. cc/FRDnZ2Zr/png-20065. png


or try Preformatted text </>
https://i.postimg.cc/FRDnZ2Zr/png-20065.png

oh i see the upload icon now. The arrow up.

so, did your backup date say today’s date?

no date here

hmm, no date of last backup? Maybe it is still backing up then.

reports = 2 minutes ago

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no, on the application dashboard…not in cloud backup. Open the application and look on right side.

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Maybe, I run a different Norton 360?