Norton 360 crash upon updating

Norton 360 for Windows
1

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Issue abstract: Norton 360 crashed when updating
Detailed description: July 7, 2025 - routine Norton 360 update - updating stuck several minutes, spinning wheel – closed screen, retried, same result – shut down PC, reboot, all Norton windows were blank white with spinning wheel - closed rebooted again, same result - had to download and run Norton Remove and Reinstall Tool (NRnR) - NRnR loaded, I selected Remove & Reinstall, and NRnR immediately seemed stuck on 0% files removed for about 7 to 10 minutes and then suddenly started working and removed all files, but did not begin a reinstall - got Windows 11 warning the security had been removed – used old, saved N360Downloader file from 2023 to reinstall - had to enter my Norton username and password a couple of times, reinstall made product and virus updates a couple of times and end result was I got N360 back OK with my subscription intact. Anybody else have this problem with today’s or a prior update? I was able to do all this on my own, but I am very low level in tech skills for such problems. I think this problem would have left a large percentage of users in real trouble. Note – full system scan found clean PC - no issues.

Product & version number: Norton 360 Deluxe v. 25.6.10221 build 25.6.10221.939
Virus definitions v 250707-4 (July 7, 2025, 09:07 PM

OS details: Windows 11 Home 23H2 build 22631.5472

What is the error message you are seeing?
All Norton screens blank white with spinning wheel – no error messages

If you have any supporting screenshots, please add them:

2

Same issue yesterday July 7th with Win 10 22H2. I also posted on the pinned V25 thread on this forum. Starting on July 7th, my Norton 360 25.6.10221 would get stuck during Live Update with the spinning wheel. I had to force shut down my computer. Whenever Live Update was run, the same issue would reproduce. Troubleshooting repair did not fix the issue. I finally ran the Remove/Reinstall tool which did take a while to remove. The reinstall did look to have resolved the issue … at least for now. I’ve got a feeling many others may be having this issue as well.

3

I did have a similar experience the other day where Norton would not load properly. A computer Restart fixed the issue. Restart not Shutdown and startup again.

4

Thanks for the reply, good to know it was not just me.

5

Thanks for the reply, good to know it was not only me. I did not use restart b/c I have paused Windows updates. I learned the hard way that restarting Norton when Windows updates are paused installs the updates you wanted to wait on. I give Windows updates about a month to get the bugs out before installing. Shutdown and rebooting keeps the Windows updates paused . . . at least that seems to work for me.