Norton 360 Crashing Computer after installation

Hello, I really need some help.

Wednesday night, I decided to swtich from AVG to Norton because AVG was missing stuff. I installed Norton, set it to run a full scan, and set the computer to go to sleep when it was done.

The next morning, I came out, and woke up the computer. The scan had completed, and, suire enough, caught the problems that AVG hadn't found. However, after a few minutes, my computer crashed. Every time I tried to reboot, it would either crash after a few minutes, or not reboot at all. After working on the problem for the better part of the day, I was able to get to safe mode, uninstall Norton, reboot the compyter, reinstall it, and run Live Update until there were no more updates left, and then finally reboot. (My scanning of the Norton forums seemed to suggest that this should be the first thing I do.)

This seemed to work. My computer quit crashing, and I was able to run through Norton's scan and tune-up features, and it seemed that I was able to reboot without worrying about it not loading or crashing when it booted back up.

However, this morning it happened again. I booted up my computer, and after a couple of minutes it crashed.

So, I clearly need help. I have Windows 7 64-bit.

Hi pferdie,

 

First question - how did you remove AVG/  Did you remove it via the Control Panel?  Did you permit N 360 to detect it and remove it during it's installation?  Did you run the AVG removal Tool after removing it from Control Panel?

 

You may still have a conflict with the remanents from AVG, please go to the following link and match the AVG version you had installed to the removal tool for it and then run the remover.

 

http://www.avg.com/us-en/utilities

 

Let us know if this makes a difference.

Thanks. I wouldn't have thought to do that on my own.

It seems to be working. I feel like I'm not out of the woods yet though. I'll update this tomorrow if it's still working.


pferdie wrote:

Thanks. I wouldn't have thought to do that on my own.

It seems to be working. I feel like I'm not out of the woods yet though. I'll update this tomorrow if it's still working.


Good deal - so far - we'll be around tomorrow and hopefully a long time after that if you need some more help!

And of course I spoke to soon!

It's still crashing, but I have some new information I can provide.

First, it only seems to be crashing when I use the Internet. It's happened with different browsers, so that's not the issue.

If I let it boot up and then sit for a few minutes before opening a browser, it seems like I'm in the clear, and can continue to use the computer (not sure about that though).

Also, this wasn't happening yesterday, but as of this morning, my computer starting making bumping sounds after I booted up and logged in. It's a "bump bump bump" similar to the bumps that a computer makes when you put something in its USB port. It does the "bump bump bump" three times over the course of about a minute after booting up.

I'm not sure if that last bit is related, but since it just started, I'm assuming it's not a coincidence. 

Hi pferdie,

 

Sorry to hear the bad news. 

 

Have you been able to determine if you let it sit for a few minutes prior to using the internet all is OK?  Anything new added that runs @   startup recently?    Try this - go to  Settings > Antivirus > Boot Time Protection and if it set on OFF change it to Normal or Aggressive (remember to Apply) and see if that makes a difference.

 

It just so happens, that I recently experienced a series of 3 beeps during startup.  After a week of looking, I found mine was caused by my Portable Devices - which had yellow exclamation marks on them.  I went to Control Panel > Device Manager > Portable Devices and found the yellow exclamation marks on each of them.  I then right clicked on each of them, selected uninstall and rebooted.  This reinstalled new drivers and the beeps were gone.  That is my experience - but when I Googled, I found info on other things that could cause this prior to discovering the cause.  My system started doing this out of the clear blue also.

 

Don't know if this will help you or not, but please let us know if changing the  Boot Time Protection has any effect.

The Boot Time Protection was already set to Aggressive. Should I maybe try it on a lower setting?

I fixed the beeping problem. They did just need to be reinstalled, and I had had a few issues with my USB ports already, so i guess this was just coincidental.

Anyway, the computer is still crashing, but I have determined that if I wait a few minutes I can use the computer without worrying about it crashing. The only new thing I've added to my computer in the past week is Norton.

Hi pferdie,

 

Thanks for the info.

 

Aggressive should be just fine ( I suggested ormal as the middle of the road - mine is set to Aggresive)

 

Glad you got the beeping situation fixed.

 

Only other setting I can think of at the moment that could have an impact would be the Automatic Task Delay setting.  From the main page of N 360 > Settings > Administrative Settings > Automatic Tasks Delay ( you need to scroll down to see it) - the Default setting is 20 minutes - perhaps yours is set to something less (although 1 minute is the lowest setting).

 

 

Went to the link and found that my problem also turned out to be my portable devices. Uninstalled the disk drives, usb and card reader devices and rebooted. No more beeps and all seems normal.

As in the past, you bailed me out.

Thanks Yank