Norton 360 Deluxe, W11/10, messed up NET VIEW for LAN

Norton 360 for Windows
1

Product & version number: Norton 360 Deluxe 24.9.9452 (Build 24.9.9452.875)

OS details: MS Windows 10 Pro and 11 Home, latest releases and Updates.

What is the error message you are seeing? Net View Error 64 and Error 5

If you have any supporting screenshots, please add them:

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: NET VIEW Error(s)

Detailed description:

We have 2 PC’s on a LAN and a USB drive on a Router. Did have Norton 360 on both PC’s, and then installed over that Norton 360 Deluxe as the license was running out.

Since then, NET VIEW problems… and a few days ago BOTH PC’s got a 53 Error. Not now, I get a 64 error and my wife’s W10 Pro PC works partially?

More details:
I Get this error…

=====================

System error 64 has occurred.

The specified network name is no longer available.

=====================

Yet it appears all device can be seen by TCP/IP?

PowerShell 7.4.5
PS C:> test-netconnection tp-share -port 445

ComputerName : tp-share
RemoteAddress : 192.168.68.1
RemotePort : 445
InterfaceAlias : Wi-Fi
SourceAddress : 192.168.68.65
TcpTestSucceeded : True

PS C:> test-netconnection laraine-xps8500 -port 445

ComputerName : laraine-xps8500
RemoteAddress : fe80::9cd0:44ea:8755:e5b7%13
RemotePort : 445
InterfaceAlias : Wi-Fi
SourceAddress : 2603:9001:4800:1b0a::1009
TcpTestSucceeded : True

PS C:> test-netconnection irvxps8940 -port 445

ComputerName : irvxps8940
RemoteAddress : fe80::620f:2e1c:2ed8:df36%13
RemotePort : 445
InterfaceAlias : Wi-Fi
SourceAddress : 2603:9001:4800:1b0a::1009
TcpTestSucceeded : True

SMB is Enabled:

=============
PS C:> Get-SmbServerConfiguration | Select EnableSMB2Protocol

EnableSMB2Protocol

          True

PS C:> Get-SmbServerConfiguration | Select EnableSMB1Protocol

EnableSMB1Protocol

          True

===================

Yet I can access ALL Devices on the LAN using the \SHARENAME format?

I am on W11 home.

My Wife’s PC has a different NEW VIEW situation. Can see my PC and her’s, but not the USB drive on TP-Share?

====================
PS C:> net view
Server Name Remark

\IRVXPS8940 Irv’s XPS8940
\LARAINE-XPS8500 Laraine’s XPS8500
The command completed successfully.

PS C:> net view \tp-share
Shared resources at \tp-share

Share name Type Used as Comment

G Disk
The command completed successfully.

Wife is on W10 Pro.

She has FULL access to my PC, and get an ERROR 5 when trying to access her PC?

Setting Windows File Explorer on my W11 PC only sees HER PC, not mine?

I’ve tried disabling FireWall and A/V, makes no difference.

Flushed Cache’s and DNS even, no help.

2

Hello. Per the statement quoted above you installed one version of Norton on top of another. That should be the cause of your issue. Perform a “removal only” scenario on both machines for Norton. Pay close attention to step #5 and use advanced options. Remove your products and reboot. Once rebooted manually find and remove all folders still present that are related to Norton. Reboot again. Next, download and install your current Norton product by logging into your Norton account and getting it there. Lets see if that corrects your issues.

SA

3

Ok, but will I have any ‘products’ left to D/L? Account page shows this, " 3 of 3 License(s) used"
and the worst part was I had to RESTORE my C: last week AFTER I installed Norton, but the back up was from before I installed it, so on the same PC I installed it twice.

Not sure what to do about that?

Meanwhile, I tried some other stuff, checking all settings, turned off and then on SMB1 support on both PC’s and have it partially working.

C:>net view
Server Name Remark

\IRVXPS8940 Irv’s XPS8940
\LARAINE-XPS8500 Laraine’s XPS8500
The command completed successfully.

Wife’s PC can read/write to my PC, I can’t do it to her PC, Error 5, Permissions.

Neither of us can ‘see’ the USB Drive on the router, but can NET USE to it and read/write???

Unless there is a way (I see on my Account page I can ‘Remove License’) if this puts them back?

4

I sort of followed your directions to STOP the notice in the History every few seconds that my Network was attached to the same device.

‘Sort of’ as I used the REMOVE and REINSTALL… Prior to that I removed the 2 licensed for my PC. Once it was reinstalled I signed in with my Norton 360 account and it seemed OK. Verified on my Browser Norton Account page as well.

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x1372×957 128 KB

So I am sort of confused? Version of Norton 360 → 24.10.9535 (build 24.10.9535.880)