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Issue abstract: Norton 360 fir IOS does not recognize new device
Detailed description: When replacing an iPhone, Norton 360 does shows ‘Not Protected’. Attempting to delete and install Norton 360 results in an additional charge as if it was an added device.
Product & version number: Norton 360 Mobile Security/Norton 360 Premium
OS details: iOS 26
What is the error message you are seeing? No error messge.
If you have any supporting screenshots, please add them:
If you are replacing a phone, log into your Norton Account and click on the user icon at the top right, then click on My Subscriptions. Find your current 360 subscription and click on Manage Licenses. Look for your old phone and click the trash can beside that to free up the activation.
Then when you install 360 on the new phone you need to use the Redeem Subscription option in the installation process. Then you sign into your Norton Account to activate the app.
Thanks for your procedure. I went theough your procedure to remove and reinstall Norton 360. I was able to delete the device from the Norton 360 app but when I was prompted to download the Norton 360 suvscription it showed that the Norton 360 app already existed. I was unable to reinstall it.
How do I remove the Norton 360 Mobile Security app from iPad? I know i need to contact Customer Support for a refund of the Norton 360 Mobile Securty app because I aleady have a license for the Norton 360 Premium app.
Any help is appreciated. I think i need a procedure to completely remove Norton 360 Mobile securty from my iPad.
Thanks
To remove 360 from your iPad, follow the directions in this Norton Support article. Use the iOS device instructions.
Uninstall Norton 360 app on your mobile device