Could someone explain why I am getting this VPN (not Norton) is disabled but it still won’t set up the Norton Email Span on my iPhone. Not a problem with Android but Apple iPhone will not set up and I have no idea to why that is.
Is it a compatibility problem with MS Outlook or is it a compatibility problem with IOS security?
Hello @Hefeydd
Sorry, I’m not finding:
“We encountered an error
We weren’t able to connect to your email
account. Please try again.”
Fix Norton Safe Email Product Errors here
FAQ: Norton Safe Email here
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AI Overview
The “We weren’t able to connect to your email account” error in Norton Safe Email usually indicates an issue with the email account’s connection, often due to incorrect login details or permission problems. Try verifying your email address and password, ensuring the email provider is supported by Norton Safe Email, and checking for any permission issues within Norton Safe Email settings.
Here’s a more detailed breakdown of troubleshooting steps:
Username and Password:
Double-check that you’re entering the correct email address and password for your email account.
Email Provider:
Ensure your email provider is supported by Norton Safe Email. Some providers may not be compatible, according to Norton.
Double-Byte Characters:
If your email address uses double-byte characters (common in some languages like Japanese), Norton may not recognize it.
Protected Email Accounts:
Go to Norton Safe Email and check the “Protected Email Accounts” section. Ensure your email account is listed and that the necessary permissions are enabled (e.g., “See and edit your emails,” “Read, Compose, and send emails from your Gmail account”).
Allow Access:
If the email account is not listed or access is not enabled, click “Allow Access” and follow the prompts to add your email account.
Enable Split Tunneling (if using VPN):
If you have the Norton VPN enabled, your email provider might be blocking access. You can try disabling the VPN or adding your email client to the VPN’s split tunneling feature.
Contact Norton Support:
If you’re still having trouble, visit Norton’s official support page for further assistance.
Address Specific Errors:
“Something Went Wrong - Please Try Again Later”:
This error usually indicates a temporary issue with Norton’s servers or your internet connection. Try again later or check your internet connection.
Google Advanced Protection:
If you are using Google’s Advanced Protection, Norton Safe Email may not be compatible. You may need to temporarily disable it to enable Norton Safe Email.
“Email Error: Your email was unable to send because the connection to mail server was interrupted”:
This error usually means your ISP (or the recipient’s ISP) has rejected the email. You can try LiveUpdate and a full scan, but it may not be a Norton issue, according to Norton.
AI responses may include mistakes.
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AI Overview
Norton Safe Email, which is part of the broader Norton security suite, has specific system requirements for optimal performance and compatibility. These requirements vary depending on the operating system (Windows, macOS, Android, or iOS) and the specific Norton product being used.
Windows:
Mac:
Android:
Requires Android 4.0.3 or later.
iOS:
Requires iOS 8 or later.
General Requirements:
Email Services:
Supports all POP3 compatible email services.
Email Protection:
Supports all desktop email clients like Microsoft Outlook and Mozilla Thunderbird.
Specific Requirements for IMAP Accounts:
Some IMAP email providers may require app-specific passwords, which can be configured within the email client.
Unsupported Devices:
Chromebooks, Amazon devices (Kindle/Fire), and Huawei devices are not supported.
AI responses may include mistakes.
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Caveat: I do not run Norton Safe Email
You say the non Norton VPN is turned off. Be sure that the VPN feature in 360 is also turned off. Depending on your 360 VPN settings it may be getting turned on automatically. Also try turning off Safe Web to see if that might be interfering with the connection.
