Norton 360 Epic Fail

Norton Security | Norton Internet Security
1

I purchased this multi device product. Using Norton Snap the product won't install on Android or iPhone. Your instructions don't work! Please can I have some "simple" instructions that are proven and work. All that the current instructions provide are a continuous loop of scanning the code and logging in.

 

Thanks for your input in advance.

2

Hi richardv

I don’t know what instructions you have tried, the links below where found by using the top RHS search box on the Norton website.  I hope this helps.

 

https://support.norton.com/sp/en/us/home/current/solutions/v61282930_EndUserProfile_en_us

 

https://support.norton.com/sp/en/us/home/current/solutions/v77490833_EndUserProfile_en_us

 

 

ATB

 

intesec

 

 

 

3

Hi richardv,

 

Are you talking about installing Norton Snap?

4

Hi richardv - Welcome to The Norton Community. :smileywink:

 

richardv wrote:

I purchased this multi device product. Using Norton Snap the product won't install on Android or iPhone. Your instructions don't work! Please can I have some "simple" instructions that are proven and work. All that the current instructions provide are a continuous loop of scanning the code and logging in.

 

Thanks for your input in advance.

If you are trying to install the Android or iOS Norton Mobile Security features of the Norton 360

Multi-Device (N360M-D) and the N360M-D product has not been activated or registered yet then

you could do the following.

 

Go to the Norton Mobile Security (NMS) web Control Panel from the link below -

 

https://mobilesecurity.norton.com/

 

Click on Register in the top right > Register Your Purchase > Then log in with your Norton

Account details and if you do not have a Norton account click on the option Sign Up Now.

 

Then you can enter the 25 character product key for N360M-D that you would have received

in the email from Norton if it was an Online Store purchase, or from with in the box if purchased

from a retail store.

 

That will activate the product and link it to your Norton Account.

 

Then you can go ahead and download NMS Lite from Google Play with your Android device

and Sign In to the app once installed with your Norton Account details which will activate the

full paid version.

 

NMS Google Play Link

 

If it does not show the full version once signed in select Upgrade then tap the option I have

already purchased the product which should activate the full paid version.

 

Then on your 3G or 4G enabled  iPhone or iPad download and install NMS from iTunes and

Sign In with your Norton Account details and everything should be OK.

 

NMS iTunes Link

 

Keep us posted and let us know how you go.:)

 

Cheers. :smileywink: