Norton 360 firewall broken HELP!

hi

 

my norton 360 firewall is broken  when it  hit fix now  it brains  up  one click support   wish says An error has   occurerd with norton 360  Error: 3040,20001

 

when i hit bein  support  session it says no automatic  solultions where found

 

 

when it hit too turn onn firewall manly    it still brains up one click support   wish i dont want   i ths want too have my firewall fix and turn on  and have it working like it  sould be

 

how can i go on from here?   am ruing norton 360 5.2.0.13