Norton 360 flagges my app for Malware

Archive
1

I have an app that I have developed and last week Norton 360 started to flag the app for Malware but Google Protect Play, Windows Defender, BitDefender have no objections. Is there any way to see WHY it flags it as unsafe/Malware?
It is just a simple HTML/JavaScipt application and no updates has been done recently. So why is just Norton 360 alerting, and why..

2

Thanks!

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Thank you so very very much! Yes the warning is gone!

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Hello @mbsw12
Please check...now. 
We're hearing issue is resolved. 
Please post back progress. 
Thanks

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peterweb:

@bjm_ will have to use his regular contacts to find out how to report mobile apps.

We're still trying to call attention:  

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Lets ask our Mobile Master @peterweb how to proceed. 

Sorry. I just looked at the new file submission site and see no way to report a mobile app. 

@bjm_ will have to use his regular contacts to find out how to report mobile apps.

 

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Okay.  Thanks

We're still trying to call attention: 

Regards

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Yes, that’s the exact version

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mbsw12:
That's the only information I can find yes

~ and you have Norton 360 app v5.90.1.240627044 ?

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Okay.  Thanks

We're trying to call attention: 

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That’s the only information I can find yes

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mbsw12:

Here is the link to the screenshot. https://ibb.co/RBRC80C

Um, is that Norton report/detection/block?  

Malware was found
 Take steps to remove the malware

 Malware apps
 Remove these apps from the s3 device

 as soon as May or report one
 incorrect identification.
 @ cultural historian,

 ANNIVERSARY.
 Potentially risky apps
 Think about whether it is worth using these apps with respect to pa security and privacy risks.

fwiw ~ ByteScout Multitool + Google Translate

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png_19665.png

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I really appreciate your help! The Norton 360 app does not say much at all. Just "Malware found." And then options to Ignore or Uninstall. I have tried to find any log that could enlighten me WHY it thinks there is malware in the app but I can't find any more information.

I have uploaded a screenshot to an other page instead since I only have access to my cellphone right now.

Here is the link to the screenshot.
https://ibb.co/RBRC80C

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We'll try to call attention:

Care to share screenshot re "malware". 
Note: don't know if pic will help.

Please review: How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0

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@bjm_ Yes thats the one!

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mbsw12:
The app is called "Kulturhistoriska kartan", but it's a app that costs 

~ is this the app? 

The app is currently only available for Android in Google Play, we are working on a version for iPhone/Apple
Download for Android

https://kulturhistoriskakartan-se.translate.goog/

https://play-google-com.translate.goog/store/apps/details?id=com.kulturhistoriskakartan

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Hello @mbsw12

Sorry.  I don't know if/how you can submit mobile app for review other than https://submit.norton.com/.

Submit a file or URL to Norton
https://support.norton.com/sp/en/us/solutions/kb20090602171902 25-Mar-2024

Submit URL and File detection on Norton mobile app ›

  1. Click URL and File Submission or go to https://submissions.norton.com/
  2. Depending on your situation, under False positive or False negative, click Open submit form.
  3. Select if your are submitting a URL or a file.
  4. Enter the following details:
    • Email address
    • Detection name
    • Alert ID (Alert ID is located at the bottom of the detected alert popup)
    • Website URL or attach the sample file. The guidelines for file submission are:
      • Uploads can be a maximum size of 50 MB.
      • You may upload a maximum of 1 file by placing the sample file within a ZIP or RAR archive.
      • Uploads must not be password protected.
      • This process is for detected files only. Undetected files will not be processed.
    • Description of the issue
  5. Click Submit.

https://support.norton.com/sp/en/us/solutions/kb20090602171902 25-Mar-2024

Lets ask our Mobile Master @peterweb how to proceed. 

Please review: How To - Contact Norton Official Support

Norton Support Phone Number - United States
1-866-425-0365 - Business Hours 24x7, Monday - Sunday

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19

The app is called "Kulturhistoriska kartan", but it's a app that costs so I guess that it don't help that much. I have run Norton/AVG/Avast on my computer on both the source code and the compiled code uploaded to Google Play and no malware or any other threat was detected in the code. So it seems to be only in the app version of these three software that is sees something. But all other antivirus software I have tried in my phone sees no problems with the app

It would be nice to see exactly what Norton 360 app sees as a threat so that I can avoid this mistake in the future

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care to submit false positive report > https://submit.norton.com/

care to share app name/link? 

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