Norton 360 for windows "Smart" Driver scan

Norton 360 for Windows
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:

Product & version number: current

The third phase of “Smart Scan” persists in listing drivers in need of update when it gives inaccurate results.

The list of drivers offered are wrong when manually compared to Device manager results.

Now the “Smart Scan” can only be accessed a second time after a machine reboot!

When will this prolonged issue be fixed? It is most frustrating and deeply annoying.

2

Your Smart Scan is working the way Norton wants it to. It is coded into the program as instructed by the marketing department.

It is suggested that you ignore the Smart Scan and just use the other scan options in your 360.

3

Thanks for the advice - shame it is necessary.

Issue seems to be an example of “Tail wagging the dog”.

I would suggest a better marketing approach would be to “push” what works and is a benefit to the subscribers and not try and force attention to a feature that doesn’t work and is only a nuisance and irritant.