Hi aiolos81
You wrote.
The only thing left to do is to run NRT and re-install the product, i let you know how this goes.
On post 4 of this thread is the process to run the NRnR tool, which is different to the NRT. Personally I would if having any issues would run the NRT, as it will give a clean reinstallation of the Norton product. The advantage of using the NRnR tool is that it allows the settings to be kept and the local vault/identity safe to be kept local rather than online, as it can be more work to get the local vault back after running the NRT.
Process to run the NRT is below.
Log into Norton management on the link below using your Norton account email address and password, click on my account, click on product details.
Click on the yellow download button and save the download. You can use a recent download of the Norton product if you have one. You can use your disc if you have got one but you’ll have a large amount of downloading to get up to date as the disc is frozen with the version at the time of its manufacture.
Make a note of your current Norton product key from this page.
https://manage.norton.com/
If you use ACT! or WinFax, back up those databases before you proceed.
Download Norton removal tool link below. Running the Norton removal tool will remove other Norton products that are on the computer.
www.Norton.com/nrt
You’ll need to backup or export in both formats your identity safe and any other users identity safe if it is used, before doing the below.
Physically disconnect from the internet (unplug the internet cable or disable the wifi).
Uninstall Norton using the windows add/remove programme.
Restart the computer.
Run the Norton removal tool.
Restart the computer.
Norton will automatically request an internet connection when it has failed to connect to the server, connect to the internet and click retry at this point norton is active connecting to the internet at an earlier time may have the computer unprotected and connected to the internet.
Install Norton and follow the prompts to activate it, run live updates as many times as it takes to get, no more live updates, restarting as requested.
Check your identity safe has data if not import the data.
If you have any questions please ask before starting.
One Norton icon in the new user profile has me thinking that there may be something in the other user profile that is not in the new one. If the new user account does not have administrator rights try setting it to have administrator rights or create another new user account with administrator rights. Having said that this issue can be intermittent so in time the new user account may begin to show more than one Norton icon.
ATB
intesec