Norton 360 icon disappears from taskbar

Norton Security | Norton Internet Security
1

The Norton 360 icon disappears from taskbar (right under)

I have to reboot in order to make it reappear (and to be sure Norton is still running)

Suppose this is not the right procedure.

 

Anyone has a solution?

 

System: Win 7 86 bit

Norton version: 20.4.0.40

2

Does it disappear completely or does it just go into the more icons area of the system tray? ie The area that is shown when you click on the little up arrow beside the icons.

 

 

 

3

Thanks for the fast reply.

 

It disappears completely (it isn't visible with the more icons)

When I check the settings: the Norton icon is still indicated as : "show pictogram and messages"

4

Hi VD14589

 

Try restarting the computer?

 

Can you check on the computer clock that the following are correct?

The time?

The day?

The month?

The Year?

The time zone?

Its written like this because in the past people check the time only and one of the others is incorrect and is causing problems for the Norton product.

To check the above click on the clock in the task bar, on the dialogue box that opens click on, change date and time settings.   

 

Check for Norton updates manually or right click the Norton icon in the task bar and click, run live updates, and then recheck until there are no more updates restarting the computer as requested.

 

Try running autofix by clicking the Norton icon, click support, click get support (or right click the Norton icon in the task bar and click Get support) let it run then restart the computer.  It should tell you if any items where fixed.  If you get an error message about MBAM then just click on skip on the error screen.

 

Have you or have you ever had any other security software including any trial security software on the computer including Norton?  If so what is it?  

Can you check in windows add/remove programmes, programme data and programme files for any security software that may have been bundled in a download?

 

 

ATB

 

intesec

5

Thanks for the advice.

I'll answer your questions:

 

When I reboot, the icon is present. But after a wile (days or weeks) the phenomena reappears.

 

I checked the clock: time, day, month, year, timezone are correct.

 

I've run manually the live update (but it was just updated), so no further updates were available.

 

I ran the autofix: no problems identified with Norton 360.

 

About the security software running:

 

- When I bought the device I remember I had a look at the windows security, but I chose to run only Norton.

- The only program I did install (and run weekly) is the "PC Tools Performance Toolkit 2.1" (just to cleanup the mess weekly).

- And looking at the installed programs the only one I found were the Dell preinstalled programs like: Dell support center (which apparently is not licensed and thus not running on my device), Dell backup and recovery manager ...

 

Regards

 

 

 

 

 

6
VD14589 wrote:
 

I've run manually the live update (but it was just updated), so no further updates were available.

  

Hi VD14589,

 

Just curious about your above comment - please see this post  I made in regards to running manual LiveUpdate until you see the specific words "no updates found" and your system being totally updated at that point in time.  Did you see that statement?

7

Hi,

 

Yes indeed I had the message of the first picture in your post.

To be more precise, I ran the update twice. And the second time there were no more updates available.

 

Regards

8

Hi VD14589

Thanks for answering the questions.

According to the link below Mcafee is preinstalled on dell computers.

 

https://www.dell.com/html/emea/dell-security-center/English/index.html

 

Can you perform the below tasks.

To uninstall any security software use the windows add/remove programme first.

Then restart the computer.

Then run the removal tool for the specific version of the security software that is available from the security software’s main site.

Then restart the computer. 

 

Even if Mcafee doesn’t show in the windows add/remove programmes can you run the removal tool?

 

 

ATB

 

intesec

9

Hi intesec,

 

I had a look to the  windows add/remove programmes but found no sign of any McAfee programme.

 

Did a search for McAfee removal and found this one:

 

http://service.mcafee.com/FAQDocument.aspx?id=TS101331

 

In point 2: found linkt to the McAfee Consumer Product Removal (MCPR) tool.

Downloaded it and ran it (can I find somewhere if it did something?)

Rebooted my computer.

 

I propose to have a look if this has improved something.

Can we indicated this tread is on hold?

 

Regards

 

10

Hi VD14589,

 

This thread wil remain open for awhile (don't t remember how long) but usually if you come back in a few days to a week and let us know ow things are going you will be able to reply to this thread.  If by chance it tks longer and the thread is locked juts make a new thread and reference this thread as a continuation.

11

Well, I already have some feedback.

The problem still remains.

 

Some hours I ran the McAfee Consumer Product Removal (MCPR) tool.

Today again the Norton icon disappeared (and I had to reboot).

 

Someone has an other suggestion?

12

Hello, I have this same problem s well as a few others.  Mine is caused by a compatibility issue between Norton 360 and Outlook 2013.  When I disable the Client Integrated feature in Anti-spam, the problem goes away.  I disabled both Outlook and Address Book.  I am also currently on 20.4..40 of N360

13

Hi rtbauer,

 

I'll have a try. I disabled the clientintegration with Outlook (also 2013) and for the moment kept the integration with the address book.

I'm just wondering, why have a anti-spam if it is to be disabled with your emails?

 

14

 I agree, It is the only thing that keeps me going at this time until a solution is available.

15

I think (can’t confirm yet) that Client Integration here means just letting a Norton product manipulate the folder structure inside Outlook (i.e. focusing to, emptying junk mail folder). POP3 e-mails coming through the default e-mail ports are still scanned.

16

I can confirm that scanning is still done, since some emails are directed to my spam folder.

However, it is not clear to me if Norton is still scanning or Outlook is doing it.

 

Anyway, since my last modification, the Icon didn't disappear yet.

17

IIRC Norton adds the word Spam or something similar to the subject line of suspected spam before moving it to your spam/junk folder. If you do not see that, it would be your Outlook spam filters working.

 

 

 

18

The activity is also recorded in Norton logs.

19

Good to hear that the icon hasn't disappeared for you either.  Since I made the change weeks ago, It has not disappeared on me as well.  I would like to see it fixed though as I have to manually go through Junk indicated mail and delete from my Inbox.  Not a major issue compared with the disappearing icon though.

20

Yes rtbauer, thanks for the hint.

Lets hope it's just a temporary solution.

Anyway, is there a way to be noticed the moment this is changed?

 

And about the spam - scan, I checked both the subject line and the log files, which indicate it must be Outlook scanning.