Norton 360 Identity Safe - Usernames and Passwords Missing

My Identity Safe has lost all usernames and passwords to my list of websites.  After performing a backup of the Identity Safe data I noticed that my information was not being auto-populated when I visited websites.  After looking at the infomation in the "Manage Logins" screen, I noticed that the fields for Username and Password were empty.

 

What would cause this information to go away?

 

I've tried to restore my backup but the same data issues remain.  The support folks upgraded me from V2 to V3 but no joy.

 

Am I up the creek with no data?

It started when I had Norton 360 V2.  The online tech upgraded me to V3 hoping it would resolve the issue but no luck.

 

From the time it last worked and noticing the problem I installed no apps, add-in or plug-ins.

 

Last worked Tuesday night.  Stopped working Wednesday morning.

 

I backed up the Identify Safe and then noticed I could no longer login with my info. 

 

I did notice at one point (before the backup) when I was looking at the Logins that the usernames and passwords were appearing as Chinese characters in the "Manage Logins" screen.  I thought it was odd so that's when I thought I should backup the data.  Then the fun started. 

 

forgot to mention that I am running Vista sp2 and I recently (few days ago) upgraded to IE8.

Identity data seems to have corrupted somehow.  The Application might have crashed  due to some other software installation/uninstallation  or some other change. It seems that Id safe data can’t be recovered as it was corrupted and having junk (or Chinese) characters.  If you wish, you may reset the existing profile and create a new profile.

My Identity Safe has lost all usernames and passwords to my list of websites.  After performing a backup of the Identity Safe data I noticed that my information was not being auto-populated when I visited websites.  After looking at the infomation in the "Manage Logins" screen, I noticed that the fields for Username and Password were empty.

 

What would cause this information to go away?

 

I've tried to restore my backup but the same data issues remain.  The support folks upgraded me from V2 to V3 but no joy.

 

Am I up the creek with no data?