I created a Windows Service program with C#. After installing it, I try to start it in Services, but Norton 360 keeps blocking it and I cannot start it. I excluded the file from Norton Auto Protect and allowed the program in Norton Firewall (see attached photo), but it's still blocked. I even disabled Auto Protect and Firewall but the same thing still happened. What can I do?
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HVuong:I fixed my program and re-installed Norton with all the settings.
Everything works as expected now.
that's great to hear...
Regards
I fixed my program and re-installed Norton with all the settings. Everything works as expected now.
Special thanks to bjm_ for your patience and courtesy. Your help is appreciated.
I temporarily uninstalled Norton and tried to start the service again, then got the error.
Windows could not start the (name of program) on Local Computer.
Error 1064: An Exception occurred in the service when handling the control request.
In the Windows Event Viewer the error appears as "Service cannot be started. System.IO.DirectoryNotFoundException: Could not find a part of the path"
So this error may come from my program itself. I will look into it and post an update later.
HVuong:
Yes I have added Test_WinService.exe to Data Protector => Process Exclusions?
Yes I disabled Auto Protect and Smart Firewall as test, and Norton still blocked my program.
I have mentioned all this many times in my previous posts.
HVuong:
- Added the folder to Antivirus Scan Exclusion
- Added the folder and the .exe file to Antivirus Auto Protect exclusion
- Allowed the program in Firewall Program control
Norton still blocks my program. Even when I turned off both Auto Protect and Smart Firewall
HVuong:
Yes, I have mentioned above, Norton still objects with Data Protector, Auto Protect & Smart Firewall off.
Sorry, I do not read Data Protector off...above.
Auto-Protect &or Smart Firewall off does not turn off Data Protector.
Sorry, I probably misread your posts.
Thanks anyway
Regards w Respect
Yes, I have mentioned above, Norton still objects with Data Protector, Auto Protect & Smart Firewall off.
Does Norton still object with Data Protector off?
The Windows Service program I am writing is only a test. All it does is adding a datetime stamp to a text log file every second. The log file would be created at the first run of this program. I think Norton blocks my program because it does not want it to create this log file.
Hi @HVuong,
Thank you for posting on the Norton Community. We are looking into this behaviour.
Thank you for highlighting this thread, @bjm_.
Yes I have added Test_WinService.exe to Data Protector => Process Exclusions?
Yes I disabled Auto Protect and Smart Firewall as test, and Norton still blocked my program.
I have mentioned all this many times in my previous posts.
File Insight Report. Notice that I have moved the file to C drive
Filename: Test_WinService.exe
Full Path: C:\Temp\Test_WindowService\Test_WinService.exe
____________________________
Developers
Not AvailableVersion
1.0.0.0Identified
2/11/2024 at 2:16:44 AMLast Used
2/11/2024 at 2:17:23 AMStartup Item
No
____________________________Very Few Users
Fewer than 5 users in the Norton Community have used this file.Very New
This file was released less than 1 week ago.User Trusted
You have indicated that this file is trusted.
____________________________Source File:
Test_WinService.exe
____________________________Performance
____________________________Avg. Resource Usage: Low
Avg. CPU Usage: Low
Avg. Memory Usage: Low
____________________________File Thumbprint - SHA:
eadaf147c786363da9022a06bf12d73169715cabac6f66f23575f99087c78ccf
File Thumbprint - MD5:
5df45f7cbe0b2ce92c8480f075da0635
This program is created by me so there's nothing malicious here.
HVuong:
- Added the folder to Antivirus Scan Exclusion
- Added the folder and the .exe file to Antivirus Auto Protect exclusion
- Allowed the program in Firewall Program control
Norton still blocks my program. Even when I turned off both Auto Protect and Smart Firewall
Auto-Protect &or Smart Firewall off does not turn off Data Protector.
```````````````````````````````````````````````````
You added Test_WinService.exe to Data Protector => Process Exclusions?
`````````````````````````````````````````````````
You disabled Data Protector...as test?
Does Norton still object with Data Protector off?
```````````````````````````````````````````
What's File Insight report for Test_WinService.exe?
for example:
Is Test_WinService.exe signed?
What I have done:
- Added the folder to Antivirus Scan Exclusion
- Added the folder and the .exe file to Antivirus Auto Protect exclusion
- Allowed the program in Firewall Program control
Norton still blocks my program. Even when I turned off both Auto Protect and Smart Firewall
and Test_WinService.exe is added to Process Exclusions.
Is Test_WinService.exe signed?
What's File Insight against Test_WinService.exe?
When you disable Data Protector.
Does Norton still object?
HVuong:OK, I see the "C:\ProgramData\" folder after showing hidden items. But Norton does not allow me to add this folder or any of its sub folders to Process Exclusion. The OK button is greyed out.
Yeah, I can only add .exe to Process Exclusions.
When you disable Data Protector.
Does Norton still object?
OK, I see the "C:\ProgramData\" folder after showing hidden items. But Norton does not allow me to add this folder or any of its sub folders to Process Exclusion. The OK button is greyed out.
HVuong:The folder "C:\ProgramData\" does not exist in my C drive.
Do you show hidden?
Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/
peterweb:
As a developer, you need to create a master folder for all your projects. Then exclude that folder and all sub folders from Both items in the image below. [...]
This information for developers may be of assistance, along with the Data Protection suggestions.
As a developer, you need to create a master folder for all your projects. Then exclude that folder and all sub folders from Both items in the image below.
The folder "C:\ProgramData\" does not exist in my C drive.