Norton 360 Licence issue

I purchased a new key from Best Buy. When i received the key and i tried to activate it I get this message:
“This Product Key has been disabled and cannot be used. (-2008)”

Anyone know what is the isuse. I already have Norton 360 but i need to renew it.

Gabriel. What is the current version of your Norton product? And what is the OS of the device you are getting this error on?

SA

Current version is 24.10.9535 (build 24.10.9535.880)
the OS is windows 10, but i tried on windows 11 too.

Thanks for the post back. More info about what the cause of your issue may be in this Norton article:

You will need to contact support and give them all your purchase information and possibly get the issue corrected. For whatever reason, the key you have is most likely has been disabled due to theft or other misuse. You should also contact Best Buy with this issue since the purchase came from them. Please read this and follow the direction in the article.

SA