Norton 360 Login Hangs

360 hangs when I try to log in (see attached PDF) - I start the log in process by pressing the 'Vault is closed' button in Firefox, the Norton window appears, I enter my password then it 'hangs' as per the second page of the attached PDF. MAYBE the first log in I try each day - seems to happen once, I exit Norton, try again and all is OK.

 

I can eventually log in, it is just the first attempt that usually fails.

 

Norton-password-hand1.jpg

 

norton-password-hand2.jpg

 

 

 

 

 

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