Norton 360 multi device - right mouse click file scan is not working!

Hi recently installed 360 multi device on PC. When I right click on a file & select "Norton 360 Premier Edition" (which is for multi device) & choose scan, nothing happens. All I get is the cursor spinning animation & hangs in windows explorer. After some waiting, windows explorer will shut down/crash by itself. Norton window won't pop up & do the scan. I'm on a Windows 8 Pro laptop.

 

When I was using the older version of Norton 360, right mouse click scan worked fine but not this new version.

 

Please help!

Cancel this query.

 

Did a Norton Product Update & it found one. Proudct is updated & now I can scan. This problem only appears on Windows 8 machine. My other laptop is on Windows 7 & does not have the same problem.