Three nights ago I was disconnected from the internet. After this disconnection, I called my ISP to find out the issue and they walked me through a bunch of steps, the step which finally worked was to disable Norton 360 firewall and everything else I coudl disable.
After reenabling Norton 360, I was able to connect to the internet again, but have been having issues ever since. The main issue is FTP access to my host. There have been constant connection timeouts since the incident described above. I contacted my host and my ISP again, both of whom agree that Norton 360 is the cause of this issue.
Which brings me here. All of my clients are timing out. Filezilla, FireFTP, and every other I could download and test. Can anyone explain how I go about allowing these clients functionality again?
can you please tell us the exact version of your Norton product? 1. Open the main window 2. Click on Help & Support -> About menu 3. On the About window find the version number (it will look like this: 5.1.0.29)
I should also add that the program permissions on the firewall for these ftp clients was auto, just like other functioning programs. I switched to allow, and they are still timing out. I reported this to my host, and to my ISP, but both still agree that it's Norton 360.
I ran the ping tests as you suggested, the results were almost exact.
I completely uninstalled Norton 360 just before this post and tried to connect via FTP to my host, and it worked! It is indeed Norton 360 causing the connection issue. I'm disgusted, after a week of no access from home, finally found the solution and it's the expensive peice of AV software that suddenly decided to change its settings, without any consent from me on the matter. What a joke!
I will not be purchasing another Norton product in the future.
Before Norton 360 what was your security product? Ususally by uninstallation all of them leave back some kind of trash what should be cleaned with tools like the Norton Removal Tool. Every AV software has a removal tool, please try to download and run the removal for your previous security product, then follow these steps:
The solution for this would be to remove the program with the Norton Removal Tool, and then reinstall it. Here are the steps: 1. If you use the feature, please backup your Identity Safe data (Settings -> Identity Protection -> Backup) 2. Download latest Norton 360 installer: - www.norton.com/n360s_5 Standard with 2GB Online Storage - www.norton.com/n360p_5 Premier with 25GB Online Storage - www.norton.com/n360sne_5 Standard Netbook Edition with 2GB Online Storage - www.norton.com/n360pne_5 Premier Netbook Edition with 25GB Online Storage - for other languages than English please go to the Norton Update Center: www.norton.com/nuc 3. Download Norton Removal Tool: www.norton.com/nrt 4. Disconnect from internet 5. Remove Norton 360 from Start Menu or from Control Panel -> Add or Remove programs 6. Reboot 7. Run the Norton Removal Tool, reboot (repeat it 2-3 times) 8. Install Norton 360 version 5 with the downloaded installer 9. Reconnect to the internet 10. Activate Norton 360 version 5 11. Run Live Update until you get no new updates 12. Restore your Identity Safe data (Settings ->Identity Protection -> Restore)
You can check how the Norton Removal Tool works in this video.