I just purchased Norton 360 online but after clicking the downloading button, it is not downloading. Should I have deleted Norton Internet Security 2012 that is already on my desktop.? It is subject to expire today.
zssaleem wrote:I just purchased Norton 360 online but after clicking the downloading button, it is not downloading. Should I have deleted Norton Internet Security 2012 that is already on my desktop.? It is subject to expire today.
Welcome,
Yes, it sounds like you need to do at least a control panel uninstall of NIS before trying to install 360. The better way would be to use the Norton Removal Tools to remove NIS before the new installation. This way you can be sure you are getting a clean install of 360.
Keep us posted
Endpoint is a commercial Symantec product and cannot be removed with the Norton Removal tool.
Check this page from the Symantec forum to see how to remove Endpoint. http://www.symantec.com/connect/forums/trying-remove-last-years-version-symantec-endpoint-protection-my-win-7-64-bit-system
Then you can install your 360.
If you have problems then, you can come back here for help.