I run Norton 360 on a Win 10 computer. My Secure VPN has stopped working. It has worked fine for years. I experienced a BSOD yesterday morning. I cannot say it's related, but I think my problems may have started after the shutdown & reboot.
- Of Note: I have 2 Windows 10 computers here in my office, both on the same network. Both run Norton 360. The one I'm typing on right now can start & connect to a VPN via Norton 360 Secure VPN without any delays or problems. I can use Auto Select or I can pick a region/country. Both work fine. I don't think my router or the network are problems.
As to the problem computer:
- Windows 10 is current. All software is current. Drivers are current. I ran all the standard MS software, disk & memory tests after the BSOD shutdown and all good & no errors at this time. Computer is running fine now. No issues with Internet access.
- I ran a Norton 360 Smart Scan after I had the computer back up and running. No issues. I also ran a Malware Bytes scan. No problems. Finally, I ran a CCleaner scan, and again, no problems. (These 3 programs have played well with each other for years on both of these computers, and they still do. I just use the free Malware Bytes version; Norton is my main security program)
I searched the forums and I found this post, and by extension, the Norton Support post, and I followed the instructions: Secure VPN no longer Connecting (Windows 10) | Norton Community & Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later." (norton.com), Again, I followed the instructions listed, in particular those dealing with using Auto-select Region, uninstalling & reinstalling the WAN drivers, resetting the network card and the tcp/ip stack. All items were reset and/or reinstalled per instructions.
I still can't connect to a VPN via Norton 360 Secure VPN on the BSOD computer. It just times out when trying to connect. See attached screen shots.
- However, of potential interest: I can connect to a VPN via CCleaner's Kamo application, so the BSOD computer will connect to a VPN. But again, Norton is my go-to security application, and it won't connect to Norton's VPN server. I'd like to get Secure VPN running again.
Suggestions?