Norton 360 Platinum (20 Licenses) renewal page is blank

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1

Norton 360 Platinum (20 Licenses) renewal page is blank in every system/browser combination I have tried.  

  • I have attempted to renew through MS Edge, Chrome, Firefox, and Norton Private Browser, to no avail;
  • I have tried whitelisting the recommended sites;
  • Turned off all Advanced Security/Firewall Options;
  • I have logged into MyNorton > Subscriptions and tried to renew with special pricing offered (now that my subscription has expired).  All options point me to a blank page at > https://buy.norton.com/rd/directrenewal?...
  • There is a window that pops-under the main windows that tells me to please complete the transaction in the Norton Store before closing this window, but gives me no option to proceed from there - no OK button; no other window; no link or any hint on how to advance.

Not sure how to proceed.  Any help greatly appreciated.

Thank you,
-Larry C

2
LMCzerkie:
  • I will try to reach out to Norton Official Support via social media [here].  But haven't had any luck in the past.

Hoping to hear better luck, this time.   

3

Thank you for your feedback.

  • Norton 360 Platinum  (20 Licenses) originally from BestBuy.
  • I cancelled automatic renewal, because the price was unacceptable.
  • My subscription expired on Feb 15.
  • It appears my options are to purchase another subscription from BestBuy, or
    buy a 20 license subscription from Amazon.com for $49.95 (either option would require me to uninstall the existing software and reinstall the new version (so as to not violate Norton licensing subscription agreement).
  • I will try to reach out to Norton Official Support via social media [here].  But haven't had any luck in the past.

Thank you for taking the time to assist me with this issue.

4

@LMCzerkie
Welcome to Norton Community

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LMCzerkie: 

  • I have logged into MyNorton > Subscriptions and tried to renew with special pricing offered (now that my subscription has expired).  All options point me to a blank page at > https://buy.norton.com/rd/directrenewal?...

fwiw ~ 

Renewal page is blank
[...]

Finally I managed to renew: I used the link in email from Norton ( https://secure.norton.com/pub/......) instead of the link https://buy.norton.com/rd/renewal/..... opened by the "renew" button in Norton account, then I guess the buy.norton.com page is actually bugged or dead....

https://community.norton.com/en/comment/8551004#comment-8551004 

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  @LMCzerkie
Welcome to Norton Community
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~ was your Norton 360 Platinum  (20 Licenses) originally from Norton direct or from 3rd party e.g., Amazon? 

Um, are you enrolled with Norton automatic renewal service? 
Are you less than 30 days from current term expiry? 

I'm vaguely remembering Norton user that reported similar. 
I think the issue was Norton from Amazon needed Norton Support to assist.  Since, Norton from Amazon is specific offering. 
Maybe, I'm not remembering. 

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Edit:
Does your Norton account have payment information?

LMCzerkie:
I have logged into MyNorton > Subscriptions and tried to renew with special pricing offered (now that my subscription has expired).  

Maybe, ya' can't renew expired with special offer.  Maybe, ya' need new subscription.  
Oh!?...it's special pricing offer because your subscription expired.   

Find out what to do if prompted to renew your Norton subscription
If your Norton subscription has expired, you need to renew your protection by completing the renewal purchase or using a product key. You can sign in to your account to see your renewal offer before making a purchase.

Renew your subscription

  1. Sign in to your account.

  2. In the My Subscriptions tab, next to the subscription that you want to renew, click Renew Now.

  3. Enter your card details and complete the payment.

https://support.norton.com/sp/en/us/home/current/solutions/v68204730

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Renew your expired Norton subscription
https://support.norton.com/sp/en/us/home/current/solutions/v20230717153704555

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The simplest way to renew your protection is from inside your product. Here’s how:
[...]

https://us.norton.com/renewal

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Were my machine and I wanted special pricing offer. 
I'd reach out to Norton Official Support via social media [here].