Norton™ 360 Platinum Dark Web Monitoring error after renewal

[Ahmed_El_Massry]

an issue I have encountered with my Norton™ 360 Platinum subscription.

After renewing my subscription with the assistance of a Norton agent, who added an additional year to my remaining 146 days (extending my subscription to mid-2026), I have been unable to activate the Dark Web Monitoring feature. All my data in the Dark Web Monitoring section appears to be locked, and I receive an error message when attempting to activate it.

I have already contacted Norton support, and the agents were unable to resolve the issue. They have escalated the matter to senior agents for further investigation. However, I have not yet received a resolution.
OS windows and android
Error
Your subscription has expired. Please [click here] to renew your subscription.

Error 32030

[bjm]

@Ahmed_El_Massry

Error 32030

Hello @Ahmed_El_Massry
Norton Community is primarily user-to-user < working > product help.
Norton Community does not have access to your Norton account, subscription nor payment profile.

fwiw ~ this process [here] works for me to reach:
Norton support via Social Support | Chat | Phone [here]

How to Use Norton Live Online Chat 2024 [here]

related from old Community are Oops!
related from new Community - e.g., [here]

AI Overview

“Error 32030” in Norton typically indicates a problem with your Norton subscription, specifically related to the license being invalid or not properly activated on your device, often meaning your subscription might be expired or not correctly linked to your account.

What to do when you see Error 32030:

• Check your subscription status: Log into your Norton account online to verify if your subscription is active and hasn’t expired.
• Reactivate your Norton product: Try reactivating your Norton product through your account settings.
• Check for incorrect account details: Ensure you are logged into the correct Norton account on your device.
• Reinstall Norton: If the issue persists, consider uninstalling and reinstalling Norton from your account.

Possible reasons for Error 32030:

• Expired subscription: Your Norton subscription may have reached its end date.
• Incorrect license key: You might have entered an incorrect license key during installation.
• Account issues: Problems with your Norton account, such as billing issues, might be causing the error.
• Device changes: If you recently switched devices, the license might not have transferred correctly.

How to troubleshoot:

• Access your Norton account: Go to the Norton website and log in to your account.
• Review subscription details: Check your current subscription status and expiration date.
• Update your license: If necessary, renew your subscription or purchase a new license.
• Contact Norton support: If you’re still unable to resolve the issue, reach out to Norton customer support for further assistance.

[Ahmed_El_Massry]

nothing works and its day 3 with all my data locked inside dark web monitoring and the tobe called senior team cant fix it, i can’t believe Norton now became a privacy concern i use Norton from 2003 and this never happen before all my CC and DC are in my dark web profile with no access from my side to edit to remove

[bjm]

@Ahmed_El_Massry

nothing works and its day 3 with all my data locked inside dark web monitoring and the tobe called senior team cant fix it, i can’t believe Norton now became a privacy concern i use Norton from 2003 and this never happen before all my CC and DC are in my dark web profile with no access from my side to edit to remove

We’ll try to call attention: No promises. No timeline.

[Ahmed_El_Massry]

Well i learned the hard way that the new norton is avira wearing norton sign