My question has to do with my Norton 360 Premier program that I have installed on my computer, but I think a little background might be helpful.
I have an Acer Aspire AX3910-U3012 Desktop computer, which came with Windows 7 Home Premium preinstalled. I can’t begin to describe the level of frustration that I am feeling right now. I have been trying, without success, to download Windows 7 Service Pack 1 for x64 based systems and the Windows Internet Explorer 9 also for x64 based systems. This has been going on for many months and after exhausting pretty much every suggested option, including temporarily disabling my antivirus program (which by the way did not make me too happy and should not even be necessary), along with the Mr. Fixit and other assorted troubleshooting variations including the system update readiness tool, the Hotfix patch KB947821, repair bat, uninstalling previous Windows updates, trying to download only one of the updates at a time and trying to install Internet Explorer 9 from an alternate source (I used the weather channel and Gmail). The error codes that I have gotten are: #80246007 and #80092004 and ERROR_NOT_FOUND (0X80070490) and Failure Configuring Service Pack. To top it all off, I am now having issues when I start my computer (in other words I am getting a message that says, Windows cannot start) and when I close Internet Explorer, I am getting a message that says: Internet Explorer has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. There is actually no problem; I am just finished with the Internet. After a considerable amount of research and emails with both Acer and Microsoft, I am hoping I may have found a solution; however, one thing that came up was to make sure that your antivirus application does not scan the files in the %windir% \SoftwareDistribution directory on any computer on which Windows Update Agent is installed. I have looked all through my Norton 360 program and the Norton website (forum and Q&A section etc.) and I have not been able to find anything on how to eliminate the above mentioned file from scanning. Also, I have noticed that when I pull up my Norton 360 program that the pictures that accompanied each section (PC Security, Identity, Back Up and PC TuneUp) are no longer there (any thoughts as to why they disappeared). The other part of the solution involves a complete and total back up of our data. So my questions are: where/how do I keep the above mentioned file from being scanned and could this actually be causing all of my problems? When I do my data back up, will using my Norton online back up be sufficient or should I also back it up on disc as a safety precaution and will I need to reinstall my Norton 360 Premier Program and if I do, will it just pick up where it left off (as far as the subscription, log in etc.). I apologize for the length and detail, but this whole situation is giving me fits and I want to fix it once and for all. I thank you in advance for taking the time to read this and for any help and/or suggestions. I hope this makes sense.
Thank you.
t3