Windows Sicherheit > Sicherheitsanbieter meldet "Antivirus Norton 360 ist aktiviert, Firewall keine (obwohl die Norton-App eine solche als aktiv angibt)
Die intelligente Firewall lässt sich in der Norton-App nicht deaktivieren!
Wenn Ich Norton 360 deinstalliere und neu installieren will, verliere ich die Verbindung zum Internet, d.h. Neuinstallation ist nicht möglich!
Letztgenanntes führte dazu, dass ich Windows 11 mit viel Zeitaufwand komplett neu installieren musste.
Hat jemand Tipps zu diesem Norton-Verhalten?
Danke im Voraus
Hello @RainerK
you’re Windows Admin user account?
can you Restart (not Shut down) machine?
can you update Windows?
and with Norton_360_Remover tool - Remove only → scour for remnants
can you opt Windows Defender Firewall → Restore defaults → do you have net access?
“and with Norton_360_Remover tool - Remove only → scour for remnants” I used the program NRnR.exe to uninstall Norton 360, with the result that I no longer had internet access.
When I start Windows Defender Firewall and click on the “Recommended Settings” option, I receive the error message: “Some settings cannot be changed by Windows Defender Firewall. Error code: 0x8007042c”
I fear that after uninstalling Norton 360 using the program norton_360_remover.exe, I might lose internet access again and have to reinstall Windows 11. I absolutely want to avoid that.
Hello @RainerK
Please confirm: Norton 360 is / is not installed…at this time??
Do you see: These settings are being managed by vendor application Norton 360
But, Norton support (fwiw) told me NRnR tool is for v22 and Norton 360 Remover tool is for v24/25?
Do you have Norton Family/Parental Control installed?
Note: If you have Norton Family, you need to uninstall it before you run the Norton Remove and Reinstall tool.
Do you run another Norton product… e,g., Norton Private Browser? another?
AI Overview
Error code 0x8007042c typically means “The dependency service or group failed to start,” often occurring when Windows Firewall fails to start or during Windows Update issues, and can be caused by disabled services, malware, or corrupted system files.
Here’s a breakdown of potential causes and solutions:
Possible Causes:
Disabled Firewall Service or Related Services: The Windows Firewall service (MpsSvc) or other services it depends on might be disabled or not running properly.
Malware Infection: Malware can interfere with system services, including the Windows Firewall.
Corrupted System Files: Damaged system files can prevent services from starting correctly.
Windows Update Issues: The error can also occur during Windows Update processes.
Troubleshooting Steps:
1.Check and Start Services:
Open the Services console (type services.msc in the search bar).
Locate the following services and ensure they are set to “Automatic” startup type and running:
Windows Firewall
Base Filtering Engine
Windows Firewall Authorization Driver
Windows Update
Other services related to Windows Firewall or Windows Update.
If a service is stopped, right-click it and select “Start”.
2.Run a Malware Scan:
Use Windows Defender or a third-party antivirus program to scan for and remove any malware.
If you need to download antivirus software, start your computer in “safe mode + networking” to download the tool(s), then reboot in safe mode without networking and run the tool(s).
3.Run Windows Update Troubleshooter:
Go to Settings > Update & Security > Troubleshoot > Windows Update and run the troubleshooter.
4.Check for Corrupted System Files:
Open Command Prompt as administrator and run the following command: sfc /scannow.
If SFC finds issues, it will attempt to repair them.
5.Try a Repair Upgrade:
If the issue persists, you can perform a repair upgrade to repair and replace damaged system files while keeping your personal files and applications.
Download the Microsoft Media Creation Tool and follow the instructions.
6.Reset Windows Update Components:
Download and run the tool to reset the Windows Update components.
7.Check Internet Connection:
Ensure you have a stable and active internet connection.
8.Wait for Windows Update to run at its next scheduled time:
Close Windows Update, wait 10 to 15 minutes, and then run Windows Update again.
Hello @RainerK
Very sorry, I’m not (may not be) understanding Google translation.
So, Norton 360 reinstallation is not possible? because? after Norton 360 re/install…from running NRnR tool → Remove and Reinstall…you lose internet access?
So, Norton 360 is not installed…at this time??
Supporting screenshots: Show details
Do not post personally identifiable information:
“Please confirm: Norton 360 is / is not installed…at this time??” I unfortunately reinstalled Norton 360 after I completely set up Windows 11. This means that Norton 360 is running in the background.
“Do you see: These settings are being managed by vendor application Norton 360” Unfortunately, no.
“So, Windows Updates runs and reports?” Yes
“Please confirm: Windows Defender Firewall service is Running - Automatic” Windows Defender Firewall service is running Automatic but not startet. When I start the service, I receive this error message:
“Did you run Norton Remove and Reinstall tool or Norton 360 Remover tool? Did you use Remove only?” I started with Remove and Reinstall, but the reinstallation of Norton 360 was not possible because I lost the internet connection.
“But, Norton support (fwiw) told me NRnR tool is for v22 and Norton 360 Remover tool is for v24/25?” Unfortunately, I used the NRnR tool; I wasn’t aware of the Norton 360 Remover tool.
“Do you have Norton Family/Parental Control installed?” No
“Do you run another Norton product… e,g., Norton Private Browser? another?” Nothing further from Norton.
“Here’s a breakdown of potential causes and solutions:” I have already followed all of these Microsoft recommendations, unfortunately without success.
AI Overview
Error 1068, indicating a dependency service or group failed to start, can occur with the Windows Defender Firewall. To resolve this, you can try enabling the Base Filtering Engine service, checking for unwanted EAP entries in the registry, or performing a system restore.
Here’s a more detailed breakdown of potential solutions:
Enable the Base Filtering Engine Service:
Access Services: Open the Services console (services.msc) by typing it in the Windows search bar and pressing Enter.
Locate Base Filtering Engine: Find the “Base Filtering Engine” service.
Change Startup Type: Right-click the service and select “Properties.” Change the “Startup type” to “Automatic” and click “Apply”.
Start the Service: Click “Start” to initiate the service.
Check for Unwanted EAP Entries in the Registry:
Open Registry Editor: Type “regedit” in the Windows search bar and press Enter.
Navigate to the Path: Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP.
Review and Remove: Examine the entries in this path and remove any that seem unwanted or incorrect.
Restart: Restart your computer after making changes.
Perform a System Restore:
Open System Restore:
Search for “System Restore” in the Windows search bar and open the application.
Choose a Restore Point:
Select a restore point that was created before the issue started, and follow the prompts to restore your system.
Other Potential Solutions:
Run Command Prompt as Administrator:
Type “cmd” in the search bar, right-click “Command Prompt,” and select “Run as administrator”.
Add Local Service and Network Service to Administrators Group:
Type the following commands and press Enter after each: net localgroup administrators localservice /add and net localgroup administrators networkservice /add.
Check Group Policy:
This issue can sometimes be related to group policy settings. Ensure that the correct users or accounts are assigned to “Log on as a Service” or that the services are set to run under the “Local System Account”.
Disable and Re-enable Firewall Rules:
You can temporarily disable and then re-enable firewall rules using the command line to see if that resolves the issue.
Important Notes:
Back Up Your Registry:
Before making any changes to the registry, it’s always a good idea to back it up to a safe location.
Consult Microsoft Support:
If the issue persists, consider contacting Microsoft support for further assistance.
Thank you again for your detailed feedback. To make a long story short:
All the measures listed under “AI Overview” that I could reasonably try were unfortunately unsuccessful.
After manually creating a system restore point, I uninstalled Norton using the tool “Norton_360_remover.exe” as an administrator WITHOUT reinstalling it.
Result: Once again, I lost my internet connection!
Conclusion: I restored my system to the previous state using the restore point – now I have internet access again, but the same problem with Norton 360.
I am frustrated and would be grateful for any tips on how to remove Norton 360 without losing my internet connection.
Hello again @RainerK
Sorry, I don’t recall your issue [remove Norton 360 lose internet connection].
Maybe, reach out to Norton support.
I’ve always run…Norton 360 Remover tool from my Windows Admin user account…not with Run as administrator. (maybe, I misunderstood your administrator reference)
Um, with internet access again…does that mean…with Norton 360 installed?
and Windows Defender Firewall service is Running - Automatic?
Note: with Norton 360 installed = Windows Defender Firewall service should be Running - Automatic
Running - Automatic is correct with Norton 360 installed
Hello @bjm, thank you for your feedback. After Norton Support determined that the issue was related to Windows 11, I contacted Microsoft. Unfortunately, my inquiry went unanswered, so I was forced to reinstall Windows 11. Now Norton 365 is also behaving normally again.
