Norton 360 Premium missing setup steps for backup

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: The backup interface for the new V24 version of 360 Premium has no provision to specify what files to back up and no provision to specify where they are to be stored. There is no provision to select which files to back up.

Detailed description: In addition to the above, the Norton web site instructions refer to controls that are simply not present in the V24 software. Some of the advice is to use the notification bar icon to select the startup as Classic or My Norton. The Classic option is not available. Any advice appreciated. I followed the first rule of troubleshooting - I looked in the mirror, but could not see anything I am doing wrong… Another pair of eyes with experience may see what I am missing. Thanks in advance for any advice!

Product & version number: Norton 360 Premium latest update: 24.9.9452.879

OS details: Windows 10 fully updated

What is the error message you are seeing? No error message - just no backup

If you have any supporting screenshots, please add them:

Get started using Norton Cloud Backup [here]

fwiw ~ https://community.norton.com/t/restore-from-backup-not-accessing-backup-sets/243004/7

Hello @Barkerdl
Note Caution: Back Up This PC invokes preset backup run
image

Cloud Backup 2

Note Caution: Back Up This PC invokes preset backup run
for example:
Back Up this PC invokes

+++++++++++++++++++++++++++++++++++++++++++++++++++++++

Back Up cloud gear
Note: cloud gear circle calls Configure backup of this PC
for example:
Configure backup of this PC

Configure Sensitive
Configure Notes
Configure Contacts

Note: + Add calls
for example:
png_20456

for example:
My Backups > Manage
png_20300

Note: Back up common file types only
png_20285

@bjm Maybe it takes a fresh install to even see the sets that are already in the cloud. My side sees nadda. Not even detecting my local drive or backup on drive D: . There were zero ways presented to setup backup and none are still present. This version is a farce unless you have unlimited time to tinker, remove and reinstall over and over. Glad it works for you nevertheless.

version 24xx backup does not see backup sets already there

SA

Hello @SoulAsylum
fwiw ~ as I recall:
my initial v24 over-install (pulled from my Norton account) needed clean reinstall…after…deleting my v22 backups online.
Note: my v24 sees v24 backups (v22 backups were deleted)

Yeah, my external drive is not detected.
my v24 sees my internal data drive because I added D:
png_20262

Configure backup of this PC Add edit2

Note: my v24 has one synching backup set.
my Dell daily rider has one synching backup set.
my HP dust collector has one synching backup set (when it’s on).

and now…I’ll need to call Reset to Default to see this window:
image

Just got a notice to reboot, LU has a new build. Lets see if anything changes in that build.

SA

Update: Reset all Norton settings to normal after getting the new version update and rebooted…backup now sees older backup sets stored in the cloud. I haven’t connected my USB backup storage since setting up this computer again from scratch. Looks good once again.

version 24xx new build released 10 15 2024

version 24xx backup works after resetting to defaults globally

SA

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Latest version still does not allow backup to local media - only to cloud. Deal breaker for me.

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@Barkerdl I too see that, if there aren’t any backups already on the local HD/USB device, backup doesn’t see the drive. I also cannot find a way to create a backup and send to any local storage.

SA

Hello @Barkerdl , @SoulAsylum
fwiw ~ start here
https://community.norton.com/t/back-up-computer-to-external-hard-drive/245193/7

On this example, what does the resore mean next to the Dell mean? restorre a backup, or restore to computer- and why doensn’t it have a manage button? Why doesn’t it have a green checkmark? How do I add other things? I have no options to add anything, plus I can’t manage sets without the green checkmark. Norton has messed up my cloud backups- some are showing multiple times, others not at all, & I can’t fix anything!

Hello @KayMargaret_Lee
v24 has one working/sync backup set.
Manage is for that one working/sync backup set.
Restore is for other saved/previous backup sets.

click Manage for the one working/sync backup set.
png_21025

png_20530

Note: v24 Cloud Backup does not have v22 Norton Backup Drive

===========================================
Where did I put my v24 User Guide?
Oh wait…Norton did not publish v24 User Guide

delete post

Hello @KayMargaret_Lee
based on my v24 experience
based on available Norton documentation
Get started using Norton Cloud Backup [here ]

v24 has one working/sync backup → Add to Exclude from…that one working/sync backup
Manage means just that.
Restore means just that.

Reset to Default brings user interface back to No backup created yet [here]

We’re all trying to learn v24 as we go
Norton did not publish v24 User Guide

Under My Backups, I see all my old “sets” from previous versions, but have just discovered the files to backup in those sets aren’t in the new cloud backup. For now I have the auto backup (or sync or whatever they are calling it!) turned off. when I ran a manual backup, checking history shows 0 files backed up. Going in a rechecking various folders for inclusion, the back ups work as they should. Can’t believe the folders/files from older backup sets didn’t get included in the new version!