Norton 360 Premium says account closed but I still have 6 months left on my license

Norton 360 for Windows
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1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Norton 360 Premium says account closed.

Detailed description: License is good through Mar 18, 2026

Product & version number:

OS details: Windows 10

2025-09-19_Norton 360 Premium
2025-09-19_Norton 360 Premium1021×593 155 KB

What is the error message you are seeing? No active subscription on this device.

If you have any supporting screenshots, please add them: Will not accept Product Key when I enter it.

2

Hello @DANIEL_MUNOZ

Message: “No active subscription on this device” appears in Norton 360 app on Windows here

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Curious, can you Sign In at My Norton?
Does Norton LiveUpdate run?
Does Norton QuickScan run?

You’re running Norton 360 v22.x
Curious, your reason for not updating to Norton 360 v25.x

Curious, any Windows updates pending?

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AI Overview
A “Norton 360 Premium account closed” message usually indicates a problem with your subscription or a processing issue, rather than your actual account being deleted.
Here is a step-by-step guide to resolve the problem.

Verify your subscription status online
The first step is to check the real status of your subscription by logging into your Norton account on their website.

  • Go to my.norton.com and sign in with your email address and password.
  • Navigate to the My Subscriptions tab and check if your Norton 360 Premium subscription is listed as active.
  • If it is expired, you can renew it directly from this page.

Troubleshoot common issues
If your account appears active on the website but your desktop application says it is closed, you may be experiencing a common software glitch.

  • Check for conflicting subscriptions: You may have more than one Norton account, or you might have a duplicate subscription causing a conflict.
  • Excessive VPN usage: In some cases, high usage of the VPN included with Norton 360 can lead to a temporary suspension of services.
  • Reactivate the subscription: Inside the Norton application, look for an option to “Activate Now” or “Reactivate the subscription.” This will force the software to re-sync with your online account.
  • Remove and reinstall Norton: This can fix corrupted files or settings. Before you start, run the official Norton Remove and Reinstall Tool to clear all old files. Restart your computer, then download a fresh copy from your account on my.norton.com.

Contact Norton Support
If you have verified that your subscription is active and the troubleshooting steps don’t work, contact Norton’s official support team. This is especially important if you suspect a billing error or unauthorized account access.

  • Visit the official Norton support website at support.norton.com.
  • You can typically access phone numbers, live chat, and a full help center from this page.
  • Beware of scams. Do not call any support number listed in an email or pop-up. Always get support contact information from the official Norton website to avoid scams and identity theft.

AI responses may include mistakes.

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AI Overview
To fix the “No active subscription” error with Norton, sign in to your Norton account at my.Norton.com, download and reinstall the Norton product from the My Subscriptions or Download tab, and then follow the on-screen instructions to activate it on your device. This process should ensure your device is linked to your active subscription within your Norton account.

Steps to resolve the issue
Check your internet connection: Ensure your device is connected to the internet, as Norton needs to connect to its servers to verify your subscription status.
Go to your Norton account: Visit my.Norton.com and sign in with your Norton account email address and password.
Download and reinstall Norton:

  • On the dashboard page, click Download to get the product you want to install or go to My Subscriptions to select a different subscribed product.
  • On the Get Started page, click Agree and Download.
  • Run the installer from your browser, and follow the on-screen instructions.
    Activate the product: After installation, the product should download, install, and activate automatically.

AI responses may include mistakes.

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Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

3

@DANIEL_MUNOZ I edited your screenshot to remove your Norton product key, other can use that information for their own benefit. Thanks in advance.

Regards,
SA