Norton 360 Prevents Hibernation

Norton Security | Norton Internet Security
1

My Windows 7 Professional 64 system no longer hibernates.

 

The command powercfg -requests shows N360 is keeping it on:

 

[SERVICE] \Device\HarddiskVolume3\Program Files (x86)\Norton Security Suite\Engine\21.2.0.38\n360.exe (N360)

 

I changed routers about a month ago, but the machine has hibernated since then.

 

Any suggestions?

2

Occasionally I see this behaviour in NIS. Restarting the computer usually fixes this.

 

 

 

3

Hi,

I'm not having N360 currently, but this problem is similar to NIS causing trouble in hibernation and sleep.

 

Goto:

Control panel -> All Control Panel Items ->Power Options -> Select your current power plan ->Edit Plan Settings -> Change advanced power settings -> Choose sleep section from tree structure on the new window -> expand it -> Allow hybrid sleep -> turn it off for Bat and plug -> goto hibernate -> set some high time value like 600 or 900 -> Apply -> ok -> restart and check if hibernate works.

 

 

     May be some scheduled tasks currently running (of N360) will be causing the problem.

     Try these:

  • At first try restarting system
  • Log out the user and try hibernating
  • Use CMD under Administrative privilages. Run powercfg -energy option. This performs a system state profiling...... There will  be strings for example like below
System Availability Requests:System Required Request
The service has made a request to prevent the system from automatically entering sleep.
Requesting ServiceRasMan
System Availability Requests:System Required Request
A kernel component has made a request to prevent the system from automatically entering sleep.

 

Please see that there it is noted N360 instead of RasMan . If you find it, may be you should proceed with this:

  • May be some N360 activities have been interrupting your hibernation attempt.

     

  • When you cannot keep your computer in bibernation try these in Command Line(CMD) with administrative privilages:

 

  • Go to the Start Menu and open an elevated Command Prompt by typing cmd.exe, right clicking and choosing Run as administrator. Type the following command:

powercfg -hibernate on

  • press enter

 

  • Now enter this in same window:

 rundll32.exe powrprof.dll,SetSuspendState 0,1,0 

or

%windir%\System32\rundll32.exe powrprof.dll,SetSuspendState

 

The first command will sleep instead of hibernate if you don't turn the hibernation ON( The first step)

 

  • One of Microsoft's Sysinternals tool, PsShutdown  can be used. The command psshutdown -f -h -t 0 it will correctly hibernate the system.

 

  • Alternatively, you can use:

 shutdown /h /f

 

Note that these are temporary ways...

May be if console returns error in any step, its because either N360 backup / restore / maintanence is being carried out. But if problem persists and is disturbing, the check if there was any new hardware / driver installation / updation

If you find any messages in the console, post it back in forum.

 

4

Thanks for the responses.  But I want the computer to sleep automatically, so repeated interventions are not an acceptable solution.

 

Here is the workaround I found:

 

Open a command window using Run as Administrator.

 

The DOS command powercfg -requests will show the services and processes that are keeping the machine awake.  That's how I discovered the culprit was N360.

 

The command powercfg –requestsoverride service n360 system will cause the computer to ignore stay-awake requests from the N360 service. The request will still show but it will not keep the computer awake.

 

powercfg –requestsoverride will list all overrides in effect.  powercfg -? gets help.

 

(BTW I misspoke in the original post.  My computer is set to sleep, not hibernate, to reduce wear on the SSD C: drive.  But the problem and solution work for either mode.)

 

5

My Windows 7 Professional 64 system no longer hibernates.

 

The command powercfg -requests shows N360 is keeping it on:

 

[SERVICE] \Device\HarddiskVolume3\Program Files (x86)\Norton Security Suite\Engine\21.2.0.38\n360.exe (N360)

 

I changed routers about a month ago, but the machine has hibernated since then.

 

Any suggestions?

6

Hi bilofsky,

Good to hear that you have found yourself a way out.

 

I have a tip for you (FYI) :  Norton products can interfere your sleep or hibernation if some settings or parts of Windows OS is set on, like home group. Please check out if you have done such actions or installed updates / drivers prior to this problem with hibernation.