I have used N360 for some years now and been quite satisfied.
My N360 licence is due for renewal in some 15 days.
However, if I take the auto renewal route I pay some 20 % more than if I download a new version.
This does not reward the loyal customer.
Why can I not get the cheaper price?
My wife purchase Norton 360 for 3 PCs and downloaded via internet, my desktop Norton needs to be renewed how do I install into the desktop to renew?
I've had Norton 360 for the last year and am very happy with it. I was able to use it on mine and my girlfriends computer because it allowed up to three computers to be protected at once. But now my renewal has come up and I'm not sure that if I renew my subscription on my computer if my girlfriends one will be covered as well. Any help will be greatly appreciated.
Thanks Dave - your help is much appreciated - it is a huge relief to have the ' automatic renewal ' turned off. Many thanks - have a great Christmas and a Happy New Year. Bob.
Have you attempted to just go in and delete your billing information?
Thanks for the suggestion Kelly - unfortunately, I'm a complete novice when it comes to PCs and that didn't even occur to me. I just wish that Norton hadn't imposed the problem on me in the first place. I can well understand why Norton want everybody to renew their cover on ' automatic renewal ' but with their premiums increasing substantially every year I need to review the situation every year and also what I can afford before the money leaves my account. Have a good Christmas and a Happy New Year. Bob.
Hi, Bob,
Actually, most users (including me!) prefer the automatic renewal; that's why its the default--it's safer and more convenient. But as you point out, there are also quite a few folks whose circumstances negate those advantages. Glad you were able to get such quick and easy resolution once you got here!
Merry Christmas and Happy New Year to you also, and thanks for bearing with us.
Hi Ed,
Thanks for your comments and I note what you say with great surprise. Many pensioners like me who don't work, have limited income and savings, just cannot afford to renew their cover on an ' automatic renewal ' basis. Best practice must be to review your cover every year and decide if it's still the right package for you at the right price. I prefer to manage the money in my bank account and not to allow anyone or any organisation to withdraw unknown amounts of money from my account. The point is that when my Norton cover comes up for renewal, Norton should invite me to continue cover either on a manual basis or an automatic basis and I should have the choice at that time to elect one or the other ( knowing there and then what the cost will be ). In my view, it is wrong to enforce renewal on the basis that you will automatically go onto the ' automatic renewal' basis when for many people that is clearly not what they want. OK, so Norton say that when you have renewed you can turn the automatic renewal off - but that didnt't work for me !! Hence all the hasle and time I have spent to explain that the existing situation is very unsatisfactory. Will the same thing happen to me again next year if I decide to renew my cover. Norton cover is not cheap and the cover is likely to be even more expensive next year and there are other providers around who provide the same cover but much cheaper. Why would I want to endure the same problem again next year and pay even more money to renew. I do feel very strongly about this matter and that is why I'm taking the time to explain my view point in great detail. Norton management should take note of my comments and realise that I am not the only person who finds ' automatic renewal ' unacceptable.
Well finally, I hope that you have a great Christmas and a Happy New Year.
Bob
Bob,
Again, I understand your frustration and your situation, but you're missing the point. The number of customers who would be upset just as strongly were automatic renewal not the default is much greater than the number who both (1) don't want automatic renewal and (2) can't figure out how to change their settings. I realize that doesn't make it any easier or less frustrating for you, but it does mean that it would be foolish for Norton to remove autorenewal as the default setting, when doing so would inconvenience more users than it would please, and would reduce security for all users (including you) by making them (1) notice, and (2) select an additional option, in order to avoid the possibility of accidentally letting their protection lapse. Talk about unacceptable!
Norton is generally rated as the best security product by the major independent testing labs...but that doesn't mean that it's going to be the best choice for everyone. However, in your particular case, once you came here, a Symantec employee who participates in these forums was able to change your setting for you and all is now as you want it (just as if you'd changed the setting yourself, once autorenewal is off, it remains off) so you can manage your renewal according to your circumstances. Hopefully that will be enough to keep you with us--but as a customer myself (not a Norton employee) I can certainly understand if you conclude a different product better meets your needs as you've described them.
Wishing you a Merry Christmas and a Happy New Year as well. And please...should you encounter other issues with your Norton product in the future, just come here, where you'll find lots of folks who'll be happy to help you resolve it without the frustration!
I have just renewed ( December 2011 ) Norton 360 for another year. I had to renew on the basis of automatic renewal for next year, even though I would prefer to renew on a future manual basis . However, it was made clear that if I renewed on the automatic renewal basis this year, then I would be able to go into ' automatic renewal' and turn it off so that next year my renewal will be on a manual basis - and that's the way I like it !!! However, having renewed for the next year I find that I cannot now turn off the 'automatic renewal ' . When I try to turn it off I get a message at the bottom of the page which just says ' error on page ' . Any suggestions as to what I can do to resolve this problem. I have to say that, as a pensioner, I am really upset and annoyed at all the grief and aggrevation this problem is giving me - well done Norton. How nice it would be if you could just send them a simple email and get the problem resolved. Will I renew with Nortons next year ? well that depends on how much more stress this problem causes me. Bob
Hi Ed,
Thanks for your further comments. I don't think that I am missing the point at all, it is quite the reverse, it is you that is missing the point, so I guess that we will just have to agree to disagree on this. You say that the majority of users want automatic renewal and, of course, that is great for Norton. Some of those users will genuinely choose it and others will have it on a default basis because they can't be bothered to review their annual package/costs . Other Norton users are more descerning and like to consider their options every year and manage the money going out of their bank accounts. Why can't Norton invite this minority of users, who clearly want manual renewal, to continue their renewal on a manual basis or alternatively convert to an automatic basis ? Why must they impose automatic renewal on that minority of users. Obviously, Norton wants everyone to be on an automatic renewal basis - I totally understand that but it is clearly unfair to those who prefer to remain on a manual renewal basis. i don't believe that everyone has to renew on an automatic renewal basis - it never used to be like that ! It has caused problems for me this year and I could not send a simple email to anyone to get the problem resolved. Instead, I had to join the Norton Forum and create a user name and yet another password to remember - did I want to do that NO - it was the only way - thank you very much.
I don't think that anything that I have said will make any difference at all, as far as Nortons are concerned. All that Nortons want is for everyone to renew on an automatic renewal basis, so that they can withdraw whatever money they like from their users accounts. Well I'm sorry Norton but that's not how I choose to manage my money !
Do enjoy the rest of your Christmas holidays Ed, even though we have different view points on this.
Bob
Bob,
As I have said, the reason Norton sets automatic renewal as the default is because it would place all its users' security at risk if it were otherwise, which kind of defeats the purpose of security software. I know that I would immediately pull all my systems off Norton if they didn't automatically renew by default, as that would unacceptably increase the likelihood that my protection would lapse if I lost track of my renewal date or it happened to come at a time when things were really hectic.
You need to understand that most people are not as organized as you--and one of the reasons that Norton is rated so highly is because it automates many of the processes that we will most probably neglect or forget from time to time, thereby eroding our security. It would thus arguably be unethical for Norton to make the changes you want, as it would reduce security for all, to meet the needs of a few. It's far more responsible for them to take the approach that they have, by defaulting to the greater security preferred by most, while making it as easy as they do for the remainder to edit their settings to disable autorenewal. Even for those like yourself who aren't able to figure out how to do that yourselves, free expert assistance is available either here or by Live Chat (again, not Nathan! lol)
Hope you enjoy the rest of your holidays too!
Ed,
Thanks for your further comments. I fully understand and agree that existing Norton users who choose automatic renewal should continue to be fully protected by the default setting. I have never suggested or implied anything other than that because it would be very silly to do so. Of course, those users should have the cover that they want and have their security fully protected. However, Norton should recognise that there is another group of users, who prefer to renew their cover on a manual basis ( for obvious cost reasons) . Surely, Norton have the expertise to invite this group of users to renew their cover on a manual basis ( as they used to do ) and at that time try and persuade them to go onto the automatic renewal basis - what is so difficult about that ? I can't believe that it is beyond Norton's capabilities to do that and without it affecting those members who have chosen automatic renewal as their default. Norton always remind all of its users about renewing there cover shortly before it is due to expire, so if some users can't be bothered to review their cover/costs then clearly automatic renewal is a must for them. Those users who like to renew there cover each year on a manual basis are not putting their security at risk at all because they know exactly what they are doing and they are only prepared to renew their cover with Norton if the package/costs are right for them - they are not stupid - far from it.
It is very simple to follow Norton instructions and go into your account and access automatic renewal. As already explained in earlier messages that is exactly what I did but, unfortunately, the system failed and I could not turn off the automatic renewal option and as I could not send an email to Norton to resolve the problem I had to join the Norton Forum but I have already explained all of this before. Most Norton users are, I am sure, very capable and are well able to Figure it out like I did !! but when the system fails you are stuck
Well I think that enough has been said about this matter and I guess that some Forum readers will be losing interest and falling asleep - haha - I will try not to write any further messages.
Finally, it seems to me that most Norton users are well able to decide what type of renewal cover they want and will continue to renew cover in that way. Hopefully common sense will prevail !!
Happy New Year to all those Forum readers who are still awake - well done !!!
Bob
LOL; probably correct. I am a bit confused about the difficulty you are reporting, as the function to change your settings works just fine...and there isn't any way I can think of--as an old time Web developer--for that code to work differently for you than for Norton's millions of other users. Yet clearly you know what you experienced, so I have to assume there's some explanation for it! And while I feel I've already explained why it is impossible--logically so, not just technically so--to address your remaining concerns without weakening security for all, you are likely right that few would care for us to chase that rabbit further down its hole.
Thanks, in any event, for caring enough to provide such detailed feedback--and to engage in a rational and courteous discussion of the pros and cons!
Following this thread reminds me of my own experience, for years I have never succeeded in renewing online, and we've just had a tiring session trying to get a third user for my daughter's new netbook, a second user last year was just as frustrating.
Best not to struggle with the rather unfriendly site, the support guy was brilliant but the way he did it was way beyond what we could have done.
We tried all the things an avarage user would try.
We looked for a box marked second user or extra user or such...there is none.
We went round in circles with Nathan the robot guide.
We tried Symantec, norton, norton uk and every variation wondering why it is so difficult, my two teenage daughters tried various ways, and finally I came across the chat support, after a 15 minute wait he did it in 2 mins.
Most of my colleagues wouldn't know how to get to this discussion forum so views here are somewhat biassed in favour of the computer literate, I feel that the site could be made much more used friendly by testing with ordinary people, outside of the computer fraternity.
Hi Tony, many thanks for your comments - I think that you are absolutely right in what you say. In the past, I also have had difficulty in renewing my Norton cover on line and eventually had to renew by telephone, although I don't think that option exists anymore because the current system is now perfect !! haha - who am I kidding. Last year, having renewed on line I was able to turn off the automatic renewal function but, as already explained, it just wouldn't work this year - don't ask me why - as a computer novice it is all completely beyond me !! It all used to be so simple but now computers are making our lives more and more complicated. Fantastic when they work well but when they don't it's a nightmare.
Bob
Hi Bob,
I should add that the support guy added 30 days to my subscription becuse of the long wait, which I though was rather good.
They just need to make the site a little friendlier and it would be perfect, take a typical problem and let someone (non-geek) step through it and the blockages will show up. After all these years a simple renewal should be easy.
Hi Tony,
You were lucky to get the extra 30 days , well done.
Bob
Interesting thread.....I've only just found/come on here after getting multiple emails reminding me to renew (exactly how I like it).....but I can;t find how to turn off my auto renew now either! lol
The other thing is (I've also posted my own thread about this) is why was I charged an additional £10 to renew as an exisitng customer???? If I had purchased Norton 360 5.0 as a new buyer, I'd have paid £54.99, not the £64.99 I was charged. Typically, I didn't find that out until after I completed my renewal though!
Any ideas folks??
Thanks
Nathan the robot guide will tell you how to turn off your automatic renewal - and I hope that it works for you ( it didn't for me ) - best of luck. I can't answer your other question but hopefully one of the experts on here will be able to help you. Bob