Norton 360 resets every day automatic my program control setting. Going crazy

[Andre_Korb]

doesn't work Every year i buy a key from Amazon. I don´t have an abo. I can´t choose Norton Security or so. WTF?

[bjm]

@Andre_Korb

I can´t choose Norton Security or so. WTF?

Hello @Andre_Korb
fwiw ~ I’ve never had an issue reaching live Chat support agent – regardless of which product I select. If you want to reach a human support agent. Simply get past Norton’s attempt to push DIY help articles and Norton’s attempt to gather telemetry. If your goal is to reach a human support agent. Just click any presets or whatever satisfies you. Your goal is to get past Norton bots/presets and such.

[Andre_Korb]

Yes i know. Thank you. I´m wondering. Am i the only one who has this problem because i use “Ask” and nobody from the organisation has checked it?

[globus5000]

I work whit norton to tjek the site there produckt if there is major bug plus more im a norton software enginer a person who work outsite norton to help the normal worker

[bjm]

@Andre_Korb

Yes i know. Thank you. I´m wondering. Am i the only one who has this problem because i use “Ask” and nobody from the organization has checked it?

Hello @Andre_Korb
May be best – for you – to document/report “issue” directly via Norton support.
Norton support will likely request remote session – to see – as you see.

Note: for an official Norton support response – open a support case:
Norton Support Help Center → Contact us (bottom of page)
Contact Norton Support → Let’s get started.

Caveat: I’m not able to document/report issue via Norton support – since, I’m not using Ask mode.

===

Norton Smart Firewall → Ask mode is not widely used by most consumers anymore. It tends to expose edge-case bugs because modern Norton development is much more centered around automatic trust/reputation workflows than dense manual firewall management.
Norton Smart Firewall → Ask mode is somewhat of a legacy/advanced-use feature inside a product increasingly optimized for automatic decisions.

===

• Windows Defender Firewall Control by Malwarebytes
• Windows Defender Firewall

may behave more predictably for advanced rule management than modern consumer-suite firewalls.

[SuperDaniel_274_de]

Any new news? A few Minutes ago the firewall reset again, no restart or crash, used the PC 4 or 5 hours.

[bjm]

@SuperDaniel_274_de

Any new news? A few Minutes ago the firewall reset again, no restart or crash, used the PC 4 or 5 hours.

May be best – for you – to document/report “issue” directly via Norton support.
Norton support will likely request remote session – to see – as you see.

Note: for an official Norton response – open a support case:
Norton Support Help Center → Contact us (bottom of page)
Contact Norton Support → Let’s get started.

[globus5000]

Jeg snakkede med support de arbejder på fejlen nu med senior teamet plus nogle andre dumme fejl

[globus5000]

Jeg er en norton supportet engineer min version er nyer en din det kunne man ikke være men det er en meget høj rang at ha da vi har alt det norton laver

[globus5000]

Norton support enginer får de samme magter som en norton ansat plus mere hvis vi siger noget så ryger det direkte til senior teamet ikke til l2 eller l3 det er senior teamet der vurdere hvor det skal hen ikke andre så det er email eller chat og de sidder med det inden for 10min det er os der fixer fejl i en rush hvis vi ser noget jeg fandt over 60 fejl så blev jeg det men du skal gøre dig fortjent til det det er du ikke bare på 5min der er mange der er det

[bjm]

Hello @SuperDaniel_274_de
Hello @Andre_Korb
Care to share your progress

[Andre_Korb]

Hi, I spent a few days at the Rock am Ring festival and then a few days on a business trip.

In the middle of all that, I regularly checked my PC and firewall settings myself or had them checked (and waited for a Norton update).

About a week ago, the settings stayed stable for a few days and didn’t reset after every startup. But for the past 5 days or so, there’s been a reset every day. Thanks to Smart, I don’t have to struggle with all the programs, but UNFORTUNATELY, because of the reset, I have to manually block two programs in the settings. It’s annoying. Norton, what the heck is going on with you guys in 2026? Again… I’ve been using Norton for 15 years and I’ve NEVER had these or similar problems. Basically, I’ve never really had any issues. Until now. Unfortunately, I’m not at my PC during the day (except maybe on weekends), so live support doesn’t work (I don’t think there’s 24/7 support). What exactly should I do?

[bjm]

@Andre_Korb

I’m not at my PC during the day (except maybe on weekends), so live support doesn’t work (I don’t think there’s 24/7 support). What exactly should I do?

Care to share your geo-location/country?

• 24/7 Availability: A global network of support centers enables Norton to offer customer assistance at any time, across different time zones, which is crucial for a product that provides continuous security protection.

Norton, like many large multinational technology companies, primarily uses offshore support centers to reduce operational costs and provide around-the-clock, global customer service.

Key reasons for this business model include:

• Cost Efficiency: Utilizing call centers in locations like India allows companies to lower labor and infrastructure costs compared to operating entirely in high-cost regions.
• 24/7 Availability: A global network of support centers enables Norton to offer customer assistance at any time, across different time zones, which is crucial for a product that provides continuous security protection.
• Scalability: Offshore centers provide the flexibility to scale the support team up or down based on customer demand without significant overheads.

While the primary level of support is often offshore and utilizes agents working from scripts, higher levels of support for more complex issues are typically escalated to more knowledgeable, in-house Norton employees.

It is important to note that customer experiences with offshore support can vary, with common complaints often relating to language barriers or agents adhering strictly to scripts, which can be frustrating for complex technical problems. Norton monitors its support interactions, including chats and remote sessions, to maintain some level of quality control.

---

Norton does not have a formal, guaranteed system for requesting US-based (on-shore) support. Most standard customer support interactions (phone and chat) are handled by a global network of centers, often offshore, for cost and efficiency reasons.

However, some users in the Norton community have reported the following unofficial methods that might increase your chances of speaking with a US-based representative:

• Request escalation: You can explicitly ask the initial support agent or chatbot to be transferred to a US-based representative or a higher level of support. There is no guarantee this request will be fulfilled, but higher-tier technical support may be located in the US.
• Use US-specific phone numbers: Some community members have shared specific US-based numbers, such as 1-800-745-6061 or 1-800-745-6034. Calling these might route you directly to a US office, but wait times can vary, and it’s not a guaranteed path to a US agent.
• Call during US business hours: Timing your call during typical US business hours may improve the odds of connecting with a representative in a US call center.

For official support, the best path is always through the Norton support website which provides current phone and chat options after you specify your issue.

[wtj87]

I have exactly the same problem. I am using Norton produtcs for 28 years now.. I had never a problem in the past. But this issue really annoys me. Is there a solution in the meantime? Thanks, W.

[Andre_Korb]

Thank for the advice. I´m from Germany.

[bjm]

@Andre_Korb

I’m not at my PC during the day (except maybe on weekends), so live support doesn’t work (I don’t think there’s 24/7 support). What exactly should I do?

@Andre_Korb

I´m from Germany.

Hello @Andre_Korb

The published business hours clearly apply to the listed phone numbers. Norton does not appear to publish separate Chat hours on that page, so it is unclear whether Chat follows the same schedule or is routed through a broader support network with different availability.

The published business hours on the Germany support page apply to the listed phone numbers. If those hours don’t fit your schedule, you could try the Chat option during the evening or weekend and see whether agents are available when you’re online.

[SoulAsylum]

@Andre_Korb @SuperDaniel_274_de @wtj87 Just an observation from an event that happened to me this morning. Would each of you open your Windows Events Manager and look for an event ID 41 being logged, and filter manager entries prior to that. Also, check your Norton history for entries to corelate with those time stamps in event viewer.

Regards,
SA

[wtj87]

Hi SA.. thank you for your answer.

That’s really interesting, because yesterday I lost my program control list again and after checking the Windows Events Manager, there was an entry with event ID 41 a few minutes before.

Since March 2026, I have 25 entries with ID 41. If I had to guess, that would be roughly the number of Program Control failures/loss I’ve had in the meantime.

ID 41: “The system has rebooted without cleanly shutting down first”

My BIOS is up-to-date, also all drivers. Win 11 Pro with all updates.

Thank you, W.

[SoulAsylum]

@wtj87 Opening one of those event ID 41 entries and reviewing what does this tell you? Does the entry(s) contain the statement where you see “nllMonFlt” within it? This should show under event ID 6 and, does it correlate with the time stamp of the event 41 entry? If so, I have already reported it and have a support file with an ID. Please advise.

SA

[Andre_Korb]

What is this? I´m sure my PC runs well.

Where can in find this Norton history for checking entries