I have wasted a lot of time trying to update OneDrive on my Windows 11 PC because the Software updater tells me I need to close OneDrive - whereas elsewhere it is not showing as Open and was in fact Unlinked and did not appear to need further updating - I was already signed up to automatic updating of Windows Programmes.
After Checking with Microsoft CoPilot - I was connected to a thread in Norton Community Forums which was started in November 2023 and to my surprise has been closed - but it seems as if has been a problem for others with a resolution being to close the Software Updater which CoPilot gave instructions about how to achieve this whilst supporting my plan to check items are updated via Microsoft Store - from where I mostly download programmes - at regular intervals.
I have now disabled the Software Updater and am seriously considering not renewing the Norton product when it next becomes due because it is wasting my time and otherwise some parts are unnecessary and thus I am paying for services that I do not need.
https://community.norton.com/en/forums/software-updater-9
there are several other threads ( not sure how many ) with issues on the software updater , showing things that arent in need of update or causing problems for example
i would use and trust microsoft store more for those apps/programs
Hello @Andrew_S_Hatton
Welcome to Norton Community
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Software Updater shows "Need to close the program", when it is not able to shut down the program, and customers will have to explicitly do this.
In this case, you will have to close OneDrive (Click on OneDrive icon from the taskbar -> Go to Help & Settings -> Close OneDrive). Then an update will be triggered through Software Updater, and it can be applied. Thank you.
https://community.norton.com/en/comment/8549422#comment-8549422 16-Nov-2023
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~ for Norton Software Updater users that pass this way ~
Update your programs with Norton Software Updater
https://support.norton.com/sp/en/us/home/current/solutions/v138894743#v1389947437 21-Jan-2024
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Please review Norton Community - Norton Software Updater - topics
https://community.norton.com/en/search/site/Software%20Updater
We've heard some negative reports. Just saying.