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Norton 360 stopped working yesterday and said it has expired.My Norton account says it doesn’t expire until next June 2025. What is going on?
Me too regarding Utilities Ultimate. What’s being done to correct this? Please keep me in the loop.
From your first image, it instructs you to restart your computer. Did you do that? Be sure you used the Restart command, not Shutdown and startup again.
Yes, I did restart it and it didn’t solve anything. I am not sure if I did the restart button or did a shutdown. I needed to do some medical stuff on-line today so I went to Norton support. Big mistake, first did the automated thing which was useless as usual. Then chatted with a human from Norton for 45min to an hour. He did a remote thing then after which I was faced with new screens I hadn’t seen before and couldn’t navigate well and it looks like he lost all my history including my full system scan it does Friday nights.
So now I have a mess.
Sounds like you were on the older 22.x.x.x version of 360, and the support agent did a reinstall of your 360. That ended up installing the newer 24.x.x.x version of 360. That does take some setup of your settings again as most of those seem to get lost when installing the new version.
Did it at least fix the issue of showing your product expired?
It did get rid of the false expired error message but I guess that could come back tomorrow since we don’t know why it happened in the first place. I can’t tell the version of Norton I had since all information has been destroyed by Norton Support. But I assume it was the current version since it was originally installed 6 months ago and updated since. I went into myNorton account again and I see most of the past subscription information has been destroyed and what is left doesn’t show what the dates of those subscriptions were, so not helpful.
I did a full scan manually because I couldn’t see any of my history information any more and tell if it was done Friday night. I do have some of my full scan information manually saved and it was always about 1.5 hours and did 2.5 million files. Now it takes 3 +hours and it says it did 7+ million files, so I don’t know what it is doing now.
I would highly recommend that anyone dealing with Norton Support do an full image backup of their system before letting Norton touch it (or maybe Norton could warn you to do it before they touch anything).
All: The forced update to 24.xx will do exactly what the OP described here. Once 24.xx was pushed to me, my account began showing that certain machines were on Norton Security Ultra, others on Norton 360 Ultra, and one on Norton 360 Deluxe under a trial subscription I never installed. The machines reflected the same information IMA. Total disaster. I reverted to N360 Deluxe version 22.24.8.36 after removal of Norton and all its remnant files and folders on ALL my machines at once. To date, my account is straightened out completely. Support was a farce, I watched them change the one device to a trial subscription during chat session without remote access but they did access my account. None understood the issue so they improvised with changing things. My recommendation is get off version 24.xx and revert. There is a way to do so and stay on that version if you are interested, I can provide you with the information needed to get it done.
Allow Norton to decide, what, if anything they are going to add back to their product to make it consumer friendly again and release it as tested and proven. Don’t abandon the product, new versions always have their headaches, although, not at the level this one does. Stay the course. Norton will make good in the long term.
IMA: NEVER allow support to remotely log into your device. You’re asking for more issues if you do.
SA