Norton 360 v. 5 has disappeared from my computer

I noticed recently [after a series of unexpected crashes]  that my Norton 360 icon has not been appearing on my taskbar.  In the process of attempting to replace it there, I have discovered that

 

- control panel still defaults to N360, but

 - the cc***hst process is not showing up in Windows Task Manager

 - neither of my N360 icons responds when I try to start the program [I checked the log to see that it was "started" then "stopped"]

 - I noted the following error in the log: The Norton 360 service terminated with service-specific error 4294967295 (0xFFFFFFFF).

 

After reading some of the entries / comments here, I tried uninstalling and reinstalling the product using both the uninstall button on my start menu and the automated NRT and NRnR from the symantec website.  From my hard drive I got a crashed program with requests to Send error report. [Norton 360 has encountered a problem and needs to close. We are sorry for the inconvenience.]  Both downloads have failed; basically they stop downloading with at most 14% of the download completed.

 

Then I tried upgrading to Norton 360 v. 6, but got the response "We're sorry, but we were unable to find a Norton product on your computer."  Meanwhile, I can go to my program files directory and view the various Norton directories and files on my hard drive.

 

I also downloaded and ran, successfully, the NPE program.  This had no impact on whether my Norton 360 showed up; basically it's still "not there".

 

I really need some help with this.  The only thing I can guess is that there is some setting currently on my computer which is preventing Norton 360 from working as it should, but I can't for the life of me figure out WHAT.

 

BTW, I am running this on a Toshiba Satellite.  My Acer has been updating regularly with no problems.

hi 

 

 

whats try this and see if this works for you. You can downlode lode norton re move and reinstall tool  make sure you  back up your  identity safe if you ues it 

 

 

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=v60392881_EndUserProfile_en_us&lg=english&ct=united+states&product=home&version=1&pvid=f-home

Already tried that several times.  The download freezes shortly after it begins.

Hi AcerBB,

 

Please have a look at this thread:

 

http://community.norton.com/t5/Norton-360/Norton-360-v3-service-specific-error-4294967295/td-p/137319

 

It pertains to version 3 odf N 360, but the fix shold remain the same, just use version 6 as the install.

 

 

Please keep us posted.

 

Oh yeah.  Forgot to mention I'd already tried this.  I got the following reply:

 

Windows could not start the Norton 360 on Local Computer. For more information, review the System Event Log.  If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code -1.

 

I spent a couple - three hours here last night pretty much trying everything in the database / archives... lol

 

 

hi

 

 

may  be if you ues one of your system re store points  you can go back a day or two and see if that fixs any thing  and if it dos you can upgrade too norton 360 v6 wish is free 

OK - going on the assumption that there may be some of the old program buried somewhere on your system - as you seem to indicate, you can try the following.  I do ask tht you read thru the procedure - perhps even do part of it without removing anything to get an idea of what you willbe doing before actually going for the gusto.

 

Please open Run by pressing windows key + R -> devmgmt.msc -> View - Show Hidden devices -> open Non-Plug and Play Drivers-> Maximize the Screen

 

If you have a identity safe data back it up ->

 

Goto Control panel uninstall norton AV ->select the second option to

 

completely uninstall ->restart -> Run Norton Removal Tool -> Restart ->

 

Goto the screenshot page -> if you find   NAVENG, NAVEX15, Norton Antivirus settings manager, starting from Symantec

 

Data Store to SymEvent (entries starting with Sym)  ->right click on them

 

click uninstall -> For the Restart prompts select no -> Goto Program files

 

if you find Norton Folder delete it -> Goto Run ->type temp ->Delete all

 

the files in there -> Run -> %temp% ->delete all ->Now Restart the PC -

 

>Install Norton Antivirus->Run Live Update until you get no updates found message ->restart PC 

 

Let us know how it went for you.

Ok, I tried the v. 6 download again this afternoon... ignored the comment about 360 not found and manually selected my old version.  The download did start after the 3rd attempt, and I was able - finally to get the entire thing uninstalled and reinstalled. 

 

Now it seems the Norton 360 is working ok, so  the uninstall-reinstall suggestions I guess were the ones that worked. Eventually.  I'm wondering now if the problem was with the downloading process, i.e. perhaps some block / lag in internet traffic.  IOW, ISP related.

 

Thanks to everybody who gave advice on this.

I am pleased to hear you got it sorted.