Norton 360 v3...Gray Box Issue

Norton Security | Norton Internet Security
1

I'm having a similar problem that a few other posters have had in that N 360 v3 will not open. Yes, I get that lovely blank gray box when trying to open it from the system tray. When I click on the desktop icon I get nothing. Eventually a message stating "Symantec framework service has encountered an error and needs to close" pops up. This happens after about 20 mins - 30 mins and repeats a couple of times until the 360 icon is no longer in the system tray.

 

I have a feeling it's connected to a windows update that was installed Tuesday night ( I have Windows XP Service Pack 3). My updates install automatically, typically Tuesdays. Tuesday night before I went to bed, and before the windows update, everything was fine. Come Wednesday morning my windows is updated and my Norton product is defunct.

 

I've rebooted and nothing has changed. I've tried running N 360 in safemode and I get nothing.

 

I ran a quick scan and comprehensive scan with MBAM, which found nothing. I also ran a comprehensive scan with SuperAntispyware, which turned up nothing. And I have attached a Hijack This log to this message to see if there are any problems...

 

I'm just wondering if I should just go ahead and download the NRT and reinstall N 360 to see if a fresh install fixes the problem...?

 

2

Your issue happened to me last October, when I was running Nrton 360 on a desktop with Windows XP SP 3, fully patched.  3 days later, Norton put out a patch to fix it on their web site.  Uninstalling and reinstalling Norton 360 only fixed the problem for an hour or so, so don't waste your time doing that.

3

So, I should just wait until I see a patch for it? Would a patch of that sort be announced here in the forums?

4

So, I guess I wil try reinstalling and see what happens since I haven't gotten any other input.....

5

Hi MariC,

 

Welcome to the Community!

 

I am really sorry to know about the problem that you are facing with the Norton product and would like to help you.

 

We need some logs and dumps to investigate this issue further, I have sent you a PM with instructions in collecting the logs.

 

Here is the link to the instructions on how to check a PM.

 

http://community.norton.com/t5/help/faqpage/faq-category-id/pm#pm

 

Thanks in Advance

 

JerryM

Norton Forums Moderator

Symantec Corporation