Norton 360 v3 Online Backup Activation

Norton Security | Norton Internet Security
1

I installed Norton 360 v3 a few days ago and set up the backup feature. I want to use the Secure Online Storage that comes with N360 but when I try to activate it I get the following error message: http://img.zeppyster.com/Zeppy/Norton360_BackupError.jpg

 

Does anybody else get this message or has anybody else successfully activated Secure Online Storage in Norton 360 v3?

 

I contacted support and they said it's a temporary problem with the Symantec servers and that it should work soon. However, it's been more than 2 days and I have not seen anybody else having this problem so I wanted to confirm if this is indeed a problem with the Symantec servers?

2

I have had this message but it may just be a reflection of a busy server. Like the msg suggests retry later.

Yes I have successfully activated secure online storage for v3.

I have activated within the last two days

3

Thank you for the reply. I have tried a lot of times during the last few days at different times of the day without luck.

 

I will keep trying and hope it will work soon.

4

No luck yet. :(

 

I'm still getting this error message whenever I try to activate the online backup.

 

Does anybody have any other suggestions?

Message Edited by Zeppy on 03-15-2009 01:03 AM
5

I too have the same issue and after contacting Symantec support they advised me that they cannot replicate the issue/problem, but as soon as they do they will update their knowledge base… does not help me now though.

6

After talking to Symantec Support several times my problem has now been solved.

 

In case anybody else is interested, here is how my problem was solved.

 

The problem was with my Norton Account. The Symantec guy asked me to purchase a new Product Key. He then reinstalled Norton 360 v3 and asked me to activate it with the new Product Key and a new email address (new Norton Account) that has never been used to activate any Symantec products before. After doing this everything worked perfectly and I was able to activate the Online Backup feature without any problems.

 

My old Product Key was deactivated and an additional year was added to the new key so I did not lose the subscription time left on the old key.

7

Hi Zeppy,

 

That solution seems to be a bit odd. I've sent you a Personal Message with some follow-up questions about your support session. Thanks!

8

As follow-up to this solution, the problem with this solution is that a customer was asked to purchase a new activation key. This should not be happening, and our team has confirmed with our Customer Support Team that customers will not be required to purchase a new activation key to resolve a problem with an active subscription.

 

To resolve this issue in the future, I would recommend contacting our Customer Support team through the product's Help & Support link. Or you can visit the below site to contact our free Customer Support:

http://www.symantec.com/norton/support/selectproduct_ts.jsp

Thanks!

Message Edited by Tony_Weiss on 05-18-2009 05:32 PM