Norton 360 V3 Smart Firewall stopping all traffic

Norton Security | Norton Internet Security
1

Please help.

 

I have installed the above on a new dell laptop running Vista home.  since installing, Sky broadband has virtually stopped working.  As soon as norton is loaded, I cannot browse the internet, download MS updates or even ping a dns name.  I have troubleshooted it down to the smart firewall as i have disabled the norton one and enable the windows firewall.  Even tried uninstalling / re-installing to no avail.

Had a look withing firewall settings bu couldnt see anything glaring out at me...  

 

Is there something I am missing or is this a "FEATURE" of Norton 360 V3?

 

2

Sounds like something is blocking Norton. Any other security software installed? Any previous security software?

3

No other security product installed.  This is a brand new laptop installed with vista.  Only norton 360 has been installed?  As soon as I disable to Norton firewall, I can browse the internet via IE with now problem but as soon as I enable Norton firewall, I cant…

4

Hi

 

What happens when you add a firewall rules to allow files

 

1.  "C:\WINDOWS\system32\wuauclt.exe"

2.  "C:\Program Files\Internet Explorer\iexplore.exe" 

 

Or Vista equivilants

 

Will probably looks slightly different but, what abot the "block all Network Traffic"??

 

Firewall01.jpg

 

 

Quads 

Message Edited by Quads on 08-08-2009 07:47 PM
5

Already tried that one. Didn't seem to work.  Not too sure about which ports to allow or block but I would have thought norton should know whick one's to allow etc....

6

Hi

 

try looking in the "advanced settings", "Common protocols" anything blocked that shouldn't be, or you could add a Rule, and add your IP address, range

 

IP range.jpg

 

 

Quads  

 

[edit: Resized image to better fit.]

Message Edited by shannons on 08-08-2009 05:55 AM
7

Please try this:

1. Remove the entry of iexplore.exe (Microsoft Internet Explorer) from the Program Rules in the Firewall settings.

2. Click Add, navigate to C:\Program Files\Internet Explorer, select iexplore.exe,and click Open.

3. Set the Access to ALLOW and click OK.

4. Run LiveUpdate repeatedly until you see the message "No more updates". Let us know the results.

 

8

All.  Many thanks for your posts.  This problem seems to have fixed itself!  No explanation???Thanks

9

Ok. I have a similar problem with my Norton 360.

 

I installed 360 to my PC about 2 days ago, when I've got the 3.5.2.11 version running. Since then my internet has been clearly slover than usual. Norton even cuts connection once a while, sometimes it does it for several times in minute. Now I have been using my PC for one hour and Norton has been cutting the connection about 20 times. I even had problems to get to this site and get some help, because Norton really messes my connection for good.

 

I disabled Smart Firewall for a test, but it did not help at all. My connection still is slower than usual and Norton causes programs to ping (example mIRC). Any suggestions that how I might figure out what is causing this problem, or how I might try to fix it? I'm pretty sure, that this problem is related to Norton, because this problems started after installing the 360.

 

Specs:

Windows 7 RC 7100

Norton 360 3.5.2.11 ENG

10

Janzek

 

I would welcome any evidence that Norton is cutting your connection. Perhaps the sniffer packets or the log file from the program you are using that shows Norton as the problem.

 

I do not see how Norton could cause an IRC program to ping unless the IRC was set up to do so. Norton does not inter-act with progams in this way. Perhaps what you mean is that the IRC is having to attempt reconnections because your internet connection is unstable.

 

If you disable firewall and disable av and log into IRC and google on IE8 and make no program transfers does the connection break.

If you run a ping session to microsoft does it fail?

Do you have another computer that can be tested on your network?

 

11

Ok. I did fix the problem. I did realise, that my new ADSL-device has a NAT. Since my old one did not have it, I was not prepared to this, so I was pretty confused and I did belive that Norton is messing my internet… or kind of it was messing it, since it did not want to work with the NAT. Anyhow, I have my internet working again and that is the main point.