Norton 360 v4 blank screen will not open

My Norton 360 v4 will have an icon in the taskbar with and orange exclamation mark and when I try to open it it is just a blank screen. When I right click on the icon it is blank and the "Get support" does not load.

Hi BassetHound,

 

Can you please specify your operating system (including service pack)? Also, did you have any antivirus software installed before Norton 360 version 4, or did you upgrade from a previous version of Norton to version 4?

Windows vista X64 service pack 2 and I have had 360 since v1 and have upgraded every time. 

Start the Terminal and Norton 360 services:

 

1. Click the Start button, and then click All Programs > Accessories > Run.
2. In the Run dialog box, type the following text:
services.msc
3. Click OK.
4. In the Services window, in the Name column, double-click Terminal Services.
5. Do one of the following depending on your operating system:
 - For Windows Vista: To the right of Startup type, verify that Manual appears. If the Startup type is not Manual, then in the drop-down list, click Manual.
 6. To the right of Service Status, verify that Started appears. If the Service status is not Started, then click Start.
7. Click OK.

 

Repeat the above steps for the Norton 360 service. Then restart the computer and try to start the Norton product. Let us know the result.

 

Do you have any other security products installed?

 

Vineeth

If the problem persists after following Vineeth's instructions, try uninstalling and reinstalling the Norton product . Download Norton Removal Tool from this LINK. Run the removal tool multiple times(2-3 mins) to make sure that all components are uninstalled completely. Go to your Norton Account using this LINK and get the Product Key. You may require this same Product Key for activating the Norton program. You can use the Upgrade Center for installing the latest version of Norton Internet Security. After installing the Norton program, run LiveUpdate repeatedly untill you see the message "No more updates" and then restart the computer. Let us know the results.

 

Yogesh

Contacted support and install had corrupted files. Reinstalled and all is well. :smileyhappy: