Norton 360 version 3.0 can't remove adware.gen

Norton Security | Norton Internet Security
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I am getting ad windows popping up at least once per hour, they are called " ads by gooochi" . I can’t see why norton 360 did not block this in the first place. My product is up to date, I have disabled system restore, deleted windows temp files, and ran a full virus scan in normal and safe mode. Norton can not remove this adware program. Any ideas on how I can get this out of my PC?.

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Welcome, glenn2625. It sounds like something that MBAM should be able to take care of. Just download, install, update, and run a full scan with the free version of Malwarebytes Antimalware and post back here with the results. If MBAM doesn’t work we can try something else but it’s a good place to start.  MBAM

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Hi Glenn

 

I would suggest running a full scan in safe mode, empty all your windows temp files and empty your recycle bin while you are in safe mode. I would also disable system restore while you are doing this.

Message Edited by floplot on 11-03-2009 02:06 AM
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floplot wrote:

Hi Glenn

 

I would suggest running a full scan in safe mode, empty all your windows temp files and empty your recycle bin while you are in safe mode. I would also disable system restore while you are doing this.

 

Thread creator says

 

"I have disabled system restore, deleted windows temp files, and ran a full virus scan in normal and safe mode. "
Quads 

 

 

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Thanks, Turbo, Mbam worked great. The adware is gone now. Guess it just goes to show you that no one program can always get the job done. I am just disappointed that Norton did not stop this in the first place, or remove it. All Norton did was try and stop it from launching every hour, which resulted in a very slow PC during that time. 

 

Thanks

 

Glenn

 

 

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You're welcome, Glenn. Thanks for coming back and letting us know how it went, very glad to hear your issue has been resolved.

 

 

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Thank you so much. I had the same problem and it appears that your solution is working. I haven’t the problem reoccur yet. Norton wasn’t any help. They wanted me to pay them over $100 to have a specialist fix the problem!!!

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rzriege, very glad to hear that MBAM helped you. On those rare occasions when malware does manage to get by Norton, the free, on demand version of MBAM is a great program to have on your PC. Just keep it on your PC and scan with it once in a while to make sure your PC is still clean.

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Hi

 

And don't forget to update MBAM before each use.

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Thanks guys, I will definitely update and keep it on my computer. It’s always nice when you can get something for free and it actually works without wanting more money. Again thanks!!