When I manually run the daily Full System Scans on my laptop Norton 360 appears to be slow when opening up. If I try to click on scans right away it will become unresponsive. I need to wait from 30 seconds to a minute before I can do anything with Norton 360 to scan. After I start the Full System Scan it appears slow to start the scan but once started it continues the scan as it should but as it moves from the scan to the PC tuneup it takes 2 to 5 minutes to begin. It's also like that when starting the backup before finishing completely.
My laptop uses Windows 7 with a 64bit operating system. I also have an external hard drive that tends to fall asleep at times but wakes up when I need to access something off of it. It usually holds up the laptop for a few seconds while it wakes up.
I ran the Disk Cleanup and cleared many files but there are a few that will not clean. They are Setup Log Files and System archived Windows Error Reporting but I guess those are part of the system. I already had to use the Norton Remove and Reinstall tool once so is there anything else I can use to speed up my laptop? This sometimes happens on the desktop also but usually the laptop is the slowest.
When I manually run the daily Full System Scans on my laptop Norton 360 appears to be slow when opening up. If I try to click on scans right away it will become unresponsive. I need to wait from 30 seconds to a minute before I can do anything with Norton 360 to scan. After I start the Full System Scan it appears slow to start the scan but once started it continues the scan as it should but as it moves from the scan to the PC tuneup it takes 2 to 5 minutes to begin. It's also like that when starting the backup before finishing completely.
My laptop uses Windows 7 with a 64bit operating system. I also have an external hard drive that tends to fall asleep at times but wakes up when I need to access something off of it. It usually holds up the laptop for a few seconds while it wakes up.
I ran the Disk Cleanup and cleared many files but there are a few that will not clean. They are Setup Log Files and System archived Windows Error Reporting but I guess those are part of the system. I already had to use the Norton Remove and Reinstall tool once so is there anything else I can use to speed up my laptop? This sometimes happens on the desktop also but usually the laptop is the slowest.
I usually run the scans while I am working but when I have extra time I do run a scan while the laptop is idle. Do you think that all the processes between Windows, IE, and Norton are taking up all the disk space?
I usually run the scans while I am working but when I have extra time I do run a scan while the laptop is idle. Do you think that all the processes between Windows, IE, and Norton are taking up all the disk space?
I'm not sure about disc space but I'm guessing that some of your PC response issues may be related to running HDD scans while the PC is in use.
When your Laptop is idle, that does help reduce the Processor load but I think the general consensus by most PC users is that it's preferred to run system/Full scans during overnight hours or when the user is away from the PC for some block of time, enough to allow any HDD scans to complete while the PC is idle.
This is why I run my 360 (and MalWareBytes) scans overnight when both of my PC's are asleep prior to wakeup for scans.
Since Norton 360 has a convenient "put PC back to sleep after scan is complete" option, that allows my PC to return to sleep which is what I want it to do after any overnight task has completed.
However, Norton doesn't have a "wake PC to run a Scheduled Scan" option, so that's why I created a task in the Windows Task Scheduler to take care of that requirement.
My previous AV product didn't have a 'wake' option either which seems a little strange to me, since many users prefer to run these system/HDD scans is during the overnight hours.
If you are interested in "wakeup" topics, I can help via PM here. It's interesting and I had to do some digging in order to get my Windows 7 PC's setup to wake them up, and keep them awake to allow 360 and MalWareBytes scans to start the scans.
For example, Windows 7 (and Vista) has a default "wake timeout" registry value of 120 seconds. If the PC has detected no user-input activity within that time, Windows will return the PC to 'sleep' mode. There's a registry value that can be changed to increase that time to prevent the PC from going back to sleep before any scheduled (or other user-defined unattended tasks) can start or complete.
Have you tried running autofix? Click on the Norton icon, click support, click get support and let it run then restart your computer. It should provide a log report.
Have you or have you ever had any other security software including any Norton product on the system previously even a trial version?
How did you remove Norton the last time you did it? Did you uninstall it then run the removal tool then restart the computer?
What may cause Norton to be slow or even the computer generally are unnecessary files that c cleaner can deal with. I realise you’ve mentioned a disk clean up but this software deals with more of a variety of files. There is also a registry cleaner that needs a registry back up performed first us mzbackup. A warning about the Norton registry cleaner it appears to cause problems that I have read about on this forum. I use c cleaner regularly and the registry cleaner now and again.
On the left hand pane of the c cleaner user interface there are check boxes that can be unchecked so that the files in these locations will not be deleted.
Have you tried running autofix? Click on the Norton icon, click support, click get support and let it run then restart your computer. It should provide a log report.
intesec
Hi intesec,
Exactlty where is the log located in N 360 that you are referring to? I can't seem to ever find a log related to the findings nor the fixings of Get Support. Nior can I locate one for NIS??
When I manually run the daily Full System Scans on my laptop Norton 360 appears to be slow when opening up. If I try to click on scans right away it will become unresponsive. I need to wait from 30 seconds to a minute before I can do anything with Norton 360 to scan. After I start the Full System Scan it appears slow to start the scan but once started it continues the scan as it should but as it moves from the scan to the PC tuneup it takes 2 to 5 minutes to begin. It's also like that when starting the backup before finishing completely.
My laptop uses Windows 7 with a 64bit operating system. I also have an external hard drive that tends to fall asleep at times but wakes up when I need to access something off of it. It usually holds up the laptop for a few seconds while it wakes up.
I ran the Disk Cleanup and cleared many files but there are a few that will not clean. They are Setup Log Files and System archived Windows Error Reporting but I guess those are part of the system. I already had to use the Norton Remove and Reinstall tool once so is there anything else I can use to speed up my laptop? This sometimes happens on the desktop also but usually the laptop is the slowest.
Any help is greatly appreciated!
Hello ACS4500,
A very powerful speeder-upper for your computer is a program called CCleaner. It is also very easy to use!
CCleaner is a free system optimization, privacy and cleaning tool. It removes unused files from your system - allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities such as your Internet history. Additionally it contains a fully featured registry cleaner. But the best part is that it's fast (normally taking less than a second to run) and contains no Spyware or Adware whatsoever!
Thanks for your responses! Based on what everybody is saying I think I will now run scans only when the PC's are idle. Another factor that I think might be contributing to the slow running is the fact that I leave my PC's on almost 24/7 but I guess after the scans I will set them to turn off afterwards. It seems to be running slightly faster now but I am going to need to keep an eye on it.
Years ago I used to have another security system but I have long got rid of them and changed to Norton but I believe that was about 3 years ago after they did not protect the PC. I did need to run the Norton Remove and Reinstall tool after doing a system restore due to conflicting software that had nothing to do with norton and I have yet to run c cleaner.
It seems like my desktop is running faster but the laptop is a completely different story. I just got a crash notice stating that Norton Identity Safe was unresponsive and Google Chrome or IE10 would not open. I've tried deleting programs I don't use but other than that things are very slow.
It seems like ever sinse I upgraded Norton 360 the computers have gotten slower.
Scott points to CCleaner which is a good tool but also says << . Additionally it contains a fully featured registry cleaner. >>
It certainly does and it's very dangerous if you don't know more about the registry than the tool does. It's one good point is that it asks you if you want to back up the Registry before you make any changes and shows the changes in a form where you can alter the choice .... BUT ... how do you decide what to let it do?
Under no circumstances would I suggest running any Registry Cleaner, including the one in Norton 360 which does not tell you what it plans to do nor make a backup you can restore from, unless you already know you have a problem in the Registry.
It is not a "let's run it and see if it fixes what ever might be wrong" tool.
Usually Norton 360 always runs the Registry Cleaner but if the tool might be dangerous for the system then I may need to leave that alone for now. Also yes I meant to say uninstall programs and not delete the programs.
Just incase there is a problem with the Registry is there some kind of update I can install to fix?
Just incase there is a problem with the Registry is there some kind of update I can install to fix?
When you know the nature of the problem then it may be possible to suggest a tool or other way to fix it so it's best to post the symptoms and let people help to work out what needs to be done.