Norton 360 VPN Ad Blocker Not Working

Archive
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For the last few days, the ad blocker, which I enable through my VPN, with Norton 360, is not working. Before that, it blocked every pop-up ad, but now I'm getting them. Does anyone else have this problem? Is there anything I can do to fix this?

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Thanks

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Firefox Now Sends Your Address Bar Keystrokes to Mozilla
https://www.howtogeek.com/760425/firefox-now-sends-your-address-bar-keystrokes-to-mozilla/

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Firefox now shows ads as sponsored address bar suggestions
https://www.bleepingcomputer.com/news/security/firefox-now-shows-ads-as-sponsored-address-bar-suggestions/

Firefox reveals sponsored ad “suggestions” in search and address bar
https://blog.malwarebytes.com/privacy-2/2021/10/firefox-reveals-sponsored-ad-suggestions-in-search-and-address-bar/

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gamott2015:

I logged onto Yahoo today, and noticed that the ads were back, so I added ublock and now they are gone. Thanks.

Thanks 

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I logged onto Yahoo today, and noticed that the ads were back, so I added ublock and now they are gone. Thanks.

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gamott2015:

I took a look at my Mozilla settings and changed them to block all 3rd party settings, and now I don't see any pop-ups with my Yahoo mail. Thank you, the problem appears to be solved.

Thanks 

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I took a look at my Mozilla settings and changed them to block all 3rd party settings, and now I don't see any pop-ups with my Yahoo mail. Thank you, the problem appears to be solved.

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gamott2015:

I could go for Yahoo Mail+, but I don't want another thing that I have to pay for. I have another email account somewhere else, and I could switch to that for my main email account, but so many things I do are linked to Yahoo, and it would take some time to change them to the other account.

Yes, I hear you.  I've acquired several Yahoo, Outlook & Gmail email accounts over years.   
Yahoo IMO has become more intrusive over years.  

I've been using Gmail more....just me. 

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I could go for Yahoo Mail+, but I don't want another thing that I have to pay for. I have another email account somewhere else, and I could switch to that for my main email account, but so many things I do are linked to Yahoo, and it would take some time to change them to the other account.

Some of the ads I get with Yahoo aren't that bad, but some of them a very tacky, and I could do without them.

I appreciate your help, and I'll take a look at everything you've mentioned.

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Just thinking out loud regarding Yahoo Mail &or Firefox.

Any chance you opted for Yahoo+ mail? 
Maybe, free Yahoo Mail is pushing more ads. 
I'll get Yahoo Mail ads in my free Yahoo Mail Inbox with my ad blocker off. 
Malwarebytes Browser Guard does not filter my free Yahoo Mail Inbox ads. 

Maybe, you inadvertently added Tracking Protection exception/s. 
Maybe, you're not blocking 3rd party cookies.  

Maybe, you inadvertently allowed Push Notification/s. 
https://support.mozilla.org/en-US/kb/push-notifications-firefox

Maybe, you inadvertently added Block pop-up windows -> Exceptions. 

Maybe, you run Firefox Sync.  

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gamott2015:

I have the Malwarebytes Browser Guard on my computer already. I'll check out the other three Mozilla add-ons that you mentioned, maybe they'll help.

Okay....you did not mention that you already run Malwarebytes Browser Guard.   
I'll run Malwarebytes Browser Guard with uBlock Origin or AdGuard extension.  
Malwarebytes Browser Guard for filtering Malware, Scams, PUPs.
uBlock Origin or AdGuard for filtering ads/privacy/annoyances. 

Were my machine I'd follow as offered here:
https://community.norton.com/en/comment/8512399#comment-8512399

If no joy:
I'd visit with Malwarebytes Forums.
Malwarebytes Malware Removal Help
https://forums.malwarebytes.com/forum/108-malware-removal-help/

I've observed Malwarebytes Forums staff & experts are very+ helpful to all.  
Free Help is offered w/wo a paid Malwarebytes product.  
Malwarebytes staff &or experts will help you gather logs and run scans with specialized tools.  
I think you're concerned about your machine.
I think they'll help. 

I do not think Norton Secure VPN is broken. 
If you think Norton Secure VPN is broken. 
Please contact Norton Support.

From this distance.  I've tried to help as best I know how.  
Please post back progress.
Regards w Respect

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gamott2015:

So, you don't run Norton Secure VPN, but you don't see pop-ups on Yahoo mail? That's good. I wish that was the case with my computer, but it's not.

I always saw these pop-ups with Yahoo mail, until I started using the Norton 360 VPN ad blocker . When I used the 360 VPN with the ad blocker, that stopped, until last week. I don't know what changed. 

Sorry, from this distance, at this time.  I don't know what changed with Norton Secure VPN "ad blocker".    Firefox is not my daily rider and I do not run Norton Secure VPN.   Maybe, contact Norton Support. 

Please post back progress.
Regards w Respect 

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I have the Malwarebytes Browser Guard on my computer already. I'll check out the other three Mozilla add-ons that you mentioned, maybe they'll help.

Thanks.

 

 

 

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So, you don't run Norton Secure VPN, but you don't see pop-ups on Yahoo mail? That's good. I wish that was the case with my computer, but it's not.

I always saw these pop-ups with Yahoo mail, until I started using the Norton 360 VPN ad blocker . When I used the 360 VPN with the ad blocker, that stopped, until last week. I don't know what changed. 

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gamott2015:
I used to see pop-ups constantly on Yahoo, where I have an email account. This stopped when I got Norton 360, started using the VPN, with the Ad Blocker turned on.

If I forgot to turn on the VPN, I would see the pop-ups. When I turned it on, the pop-ups would stop.

I do not run Norton Secure VPN.
I do not see pop-ups on Yahoo Mail.   

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Norton 360 does not block browser popup ads. 
Norton Secure VPN does not block browser popup ads.
Maybe, run a browser ad blocker? 
for example: 

What does Malwarebytes scan report? 

~ adding to my earlier reply:
Malwarebytes Malware Removal Help
https://forums.malwarebytes.com/forum/108-malware-removal-help/

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Just as I was checking to see what version of Mozilla I use, there was an update being applied, which now brings it to version 93.0 (64 bit). I assume it was 92.0 before the update. I am not running an ad blocker aside from the one from Norton 360. I do have Malewarebytes on my computer, but I don't run scans very often with it, and I don't think I've done it in the last week, when this problem occurred.

I recently had an add-on updated, but I checked and this occurred about 3 weeks ago, and I haven't added anything new, and don't believe any add-on has been updated in the last week.

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R U Firefox 93.0? 

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gamott2015:

I checked and my Mozilla setting is to block pop-up ads. That hasn't been changed.
[...]
Mozilla is set to  block pop-ups, and yet, since last week, I keep getting these pop-ups. That wasn't the case before last week.

I hear ya'.
Okay, my reply:  https://community.norton.com/en/comment/8512399#comment-8512399
Lets hear from Community

R U Firefox 92.0.1? 
R U running an ad blocker? 
Did you run Malwarebytes scan?
Did you install a Firefox extension last week?

Caveat: Firefox is not my daily rider.  Norton Secure VPN is not my daily rider.