I'm running 360 at home and at the office, both systems using XP Pro. I have a second internal drive (D:) on both machines that I use exclusively to backup the primary C: drives.
The Norton backup system works fine at home, but at the office it does not recognize my second internal drive as a backup write location. It DOES see the D: drive as a source drive to be backed up, so it knows it's there, as it were. In Manage Backup Sets the WHERE tab shows only my CD/DVD drive and Secure Online Storage.
I've been on the phone to tech support twice and have downloaded and reinstalled v.4 twice (currently v.4.2.0.12). No change. They give me a ticket number to reference when reconnecting with tech support and and it always comes up unavailable when I try it. Einstein said the definition of insanity is doing the same thing over and over again and expecting different results.
I'm at a university with a firewall that prevents Norton tech from accessing my computer.
The backup feature is one of the main reasons I bought Norton. I like the other features, but if it doesn't work for this it's a waste of money for me. Is this just a lost cause?
I appreciate your assistance, but I don't think I'm comfortable with running command line instructions I don't understand from someone I don't know. Seems like risky behavior. Can you explain what this is supposed to do and why this might help address my problem? Can there be unintended consequences of following these instructions?
In this case there is no need to worry. Vineeth is a Symantec volunteer. His instuctions will clear out old information that may be out of date or corrupt. On reboot the information is rebuilt by Windows. It may take a minute or two to rebuild.
I appreciate your assistance, but I don't think I'm comfortable with running command line instructions I don't understand from someone I don't know. Seems like risky behavior. Can you explain what this is supposed to do and why this might help address my problem? Can there be unintended consequences of following these instructions?
Hi oriscus,
There is nothing wrong with being cautious. This post by a Symantec employee might help you to understand what the various ranks and other titles means.
Apart from that I would encourage browsing around in the Norton Community forums and you can even search against a particular username if you wish. This might give you some confidence that a particular user is known for giving sound advice.
OK, I followed the procedure as described and rebooted. There is no change. When running N360 it recognizes my D: drive as a source drive, but in the Where tab it still shows only Secure Online Storage and F: (CD/DVD Drive) as destinations. Any other ideas?
OK, I followed the procedure as described and rebooted. There is no change. When running N360 it recognizes my D: drive as a source drive, but in the Where tab it still shows only Secure Online Storage and F: (CD/DVD Drive) as destinations. Any other ideas?
Hi oriscus,
What type of drive and size is drive D? Please check the disk management console and let us know how it reports the disk. It should show Healthy and indicate file system type and size.
To access disk management please go to start menu > run box and type compmgmt.msc and hit Return.
More information on Disk Management can be found at the following location:
Not sure what you need to know, but here's what I've got. (Screenshot below.) The computer was ordered (Dell) with 2 matching 250 GB drives, one of which serves as a backup.
Disk 0 :
Layout: Partition
Tyoe: Basic
File System: NTFS
Capacity: 232.73 GB
Free Space: 102.3 GB
Fault Tolerance: No
Overhead 0%
There is a small partition (G:) for Dell Utilities: DELL UTILIT 86 MB FAT. Healthy (EISA Configuration)
232.73 GB NTFS. Healthy (Active)
Disk 1:
Layout: Partition
Tyoe: Basic
File System: NTFS
Capacity: 232.73 GB
Free Space: 102.3 GB
Fault Tolerance: No
Overhead 0%
There is a small partition (G:) for Dell Utilities: DELL UTILIT 86 MB FAT. Healthy (EISA Configuration)
Seems like the issue happened because there are drive letters assigned to drives. If Windows Disk Management cannot show the Drive letters, neither will Norton 360.
So we may need to assign drive letters to the drives first. In the same Computer managment window, under Volume, right click the disk, and then click Change drive letter and paths. Then assign a drive letter.
OK, I see how to do that, but I can't assign C: or D: to the drives. Only allows H: and above, which suggests to me that C: and D: are already assigned to these drive, but just aren't showing?? Seems like changing the drive letters to something other than C: or D: could have serious consequences..
No, don't try to assign drives. I suspect there is overlapping partitions on drive D or that the OS is not reporting the drives due to some other reason. Assigning drive letters like this will not resolve it.
Vineeth,
This sounds exactly like problems we have had many times with Ghost where overlapping partitions or OS not reporting drive letters to Ghost causes the drive not to be recognized as a backup destination.
With Ghost we would recommend the OP run partinfo.exe but that probably is not available in N360. Do you know if there is some similar utility with N360?
When I get home from work tonight I will research this some more to find a similar tool to partinfo unless you already know of something.
I don't get why I can see drives C: and D: in My Computer and in the list of source drives in N360, but not as a destination. It does seem peculiar that the drive letters do not show in Disk Management.
I would certainly not try to change the C: drive letter. The D: drive would be relatively safe since it's only for backup files. BUT it seems like an extreme measure since the drives are recognized in every context except as a N360 backup destination.
Hey, I REALLY appreciate you guys working on this with me. Your responsiveness is great!
Oh, and I'm not so sure about partition issues. The C: drive has a small partition for the Dell utilities, but the physical drive I'm concerned about is not partitioned. Right?
Check whether your computer is having a RAID configuration, contact your computer manufacturer for confirmation. They may also able to help you with assigning letter for your drives. If the Windows Disk Management does not show any letter assigned for your internal drives, then Norton 360 won't be able to detect as a backup destination.
You can create a System restore point and backup the whole windows registry as a precaution, and then try these steps:
1. Click Start > Run, type regedit, and then click OK. 2. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} 3. In the details pane, right-click UpperFilters, and then click Modify. 4. In the Value data box, type PartMgr, and then click OK. 5. Close Registry Editor, and then restart the computer.
OK, I see how to do that, but I can't assign C: or D: to the drives. Only allows H: and above, which suggests to me that C: and D: are already assigned to these drive, but just aren't showing?? Seems like changing the drive letters to something other than C: or D: could have serious consequences..
I don't want to distract from the specific help you are getting but just to answer your specific reply that you could not assign C or D.
Since both those physical drives are in the same PC and C: D: are on Drive 0 then you can't assign drive letters C: and D: to the second physical drive.
You have two CD drives which are E & F and so you should be able to assign G: or higher to the Drive 1.
Since it won't let you assign G: to drive 1 it would indicate that that is what is assigned to it and why it will let you change it to H:
I'll be interested to see an explanation of why the drive letters do not show since I've never seen that in any of my computers and I use Disk Management a lot. Do the drive letters show up in My Computer ?
The color coding of the drives would seem to indicate that they are not in a RAID formation from what Disk Management says about this.
I could not check into this until I got home from work today, my initial response was from work so I had to be short. So thanks for checking into this.
This is exactly the problem reported just recently affecting Ghost and the registry change was the fix for it. I was going to find the other post and respond again tonight but see you already have.
If anyone is curious, the other post on this same issue is:
oriscus, you should defnitely try out the registry change but as Yogesh said, please make sure you create a system restore point (which backs up your registry) first. This is something you always want to do before making any changes to the registry.
I did the registry change as described and that seems to have fixed it. No idea why Disk Management was not seeing my drive letters in the first place. Have to ask Dell, I guess. I've been banging on this problem for weeks. Since it's on my office computer, I've had to work on it off and on when I'm in the office and have time to reboot and all that, which is rarely.
When I restarted after the regedit, Norton had some kind of massive error message and suggested I restart. I did and it was fine. Sorry I didn't record the details.
Anyway, you guys have been great! Thank much for your expert assistance! I would not have figured this out in a million years.
This post by a Symantec employee might help you to understand what the various ranks and other titles means.