Norton 360 Windows 10 Can't Connect to VPN

Norton 360 for Windows
1

Norton 360 Premium unable to connect to VPN on Windows 10 Laptop PC.

This was working until recently but stopped after I changed the status of some of the local component services using the ‘Services.msc’ option. Unfortunately I didn’t keep track of the services that I amended though the ‘Norton VPN’ service is shown as Running.
I’ve uninstalled and reinstalled the product and tried connecting the VPN to different regions without success.
I have no Wifi issues and the VPN works correctly on other devices.

Product & version number: 25.5.10141 (build 25.5.10141.934)

OS details: Windows 10

Error message: Secure VPN could not turn on. No error code is displayed

Are you able to help please.

2

Der som fejl i norton 360 vpn som det ser ud nu men norton ved det og arbejder på det og de er klassifiseret som 5 ud af 5 fejl altså de værste fejl der er

3

Running - Automatic?
Can you Stop/Start/Restart Norton VPN service?

4

Hi BJM, thank you for responding.
I stopped & started the service. I got a notification saying ‘turning on VPN’ though within the Norton application it still says '‘couldn’t turn on VPN’

5

Thank you. Are you aware of an ETA for a fix ?

6

and the service reports “Running” or “Running - Automatic”?
Does Norton LiveUpdate & Quick Scan run okay?
Does VPN switch change from red to green?
I wonder does “couldn’t turn on VPN” mean “couldn’t connect to Norton server”?
So, you don’t see VPN is on? you don’t see Virtual IP address?
You’ve reviewed your Device Manager → Network adapters?
for example:

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AI Overview

  • Uninstall Network Adapters: Try uninstalling and reinstalling WAN Miniport (IP), WAN Miniport (IPv6), and WAN Miniport (PPTP) network adapters.

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Did you use Norton 360 Remover tool? with clean uninstall → clean install?

fwiw ~ my boiler plate

Norton LiveUpdate + Restart (not Shut down) machine

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If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup

Download and run the Norton 360 Remover tool for Windows here

Maybe, try Troubleshooting → Record a performance issue &or Enable/Send debug logs

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~ fwiw ~
Unable to connect to VPN on my device here
Norton VPN stays at “Connecting” and returned to disconnected state here

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Please review: Contact Norton Support [here] &or [here]

Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.

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7

~ fwiw ~
AI Overview
If your Norton 360 Secure VPN is not connecting on Windows 10, it could be due to a few reasons, including network issues, outdated software, or incorrect settings. First, try restarting your computer and the Norton app. Then, ensure you’re using the latest version of Norton 360 and that your Windows 10 is up to date. If the problem persists, try disabling other security software temporarily to see if they’re interfering. You may also want to try changing the VPN region or protocol settings within Norton 360.

Here’s a more detailed breakdown of potential solutions:

  1. Basic Troubleshooting:
  • Restart: Close and restart both Norton 360 and your computer.
  • Update Norton: Make sure you have the latest version of Norton 360 installed.
  • Update Windows: Ensure your Windows 10 is up to date with the latest patches.
  • Check Internet Connection: Verify your internet connection is working properly. Try accessing websites or other online services to confirm.
  1. Network & Firewall Issues:
  • Disable Other Security Software: Temporarily disable other firewalls or antivirus programs to see if they are blocking the VPN connection, according to a Kaspersky blog.
  • Firewall Exception: Add Norton VPN as an exception in your Windows Defender Firewall.
  • Check Network Restrictions: Some Wi-Fi networks may restrict VPN connections. Try connecting to a different network.
  1. VPN Settings:
  • Change VPN Region: Try connecting to a different VPN server region within Norton 360.
  • Change VPN Protocol: Experiment with different VPN protocol settings within Norton 360.
  • Auto-Connect: If you have auto-connect enabled, try disabling it and manually connecting to the VPN.
  1. Advanced Troubleshooting:
  • Uninstall and Reinstall: If other solutions fail, try uninstalling and reinstalling Norton 360.
  • [System Restore If the issue started recently, you might try using System Restore to revert to a previous state before the problem occurred, notes a Windows 10 forum thread.
  • Uninstall Network Adapters: Try uninstalling and reinstalling WAN Miniport (IP), WAN Miniport (IPv6), and WAN Miniport (PPTP) network adapters.
  1. Contact Support:
  • If the problem persists, consider contacting Norton support for further assistance.

AI responses may include mistakes.

8

@Alan_Bullingham You can do the following to try fixing the corruption in Windows services:
1-Start > Type Command Prompt in the search bar and right-click it > Run as an administrator
2-Type sfc /scannow and press Enter to execute the command.

If that doesn’t get you squared away, use system restore and restore Windows 10 to a date earlier than the date you tailored services. That should bring back your settings to what they were.

SA