and the service reports “Running” or “Running - Automatic”?
Does Norton LiveUpdate & Quick Scan run okay?
Does VPN switch change from red to green?
I wonder does “couldn’t turn on VPN” mean “couldn’t connect to Norton server”?
So, you don’t see VPN is on? you don’t see Virtual IP address?
You’ve reviewed your Device Manager → Network adapters?
for example:
AI Overview
- Uninstall Network Adapters: Try uninstalling and reinstalling WAN Miniport (IP), WAN Miniport (IPv6), and WAN Miniport (PPTP) network adapters.
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Did you use Norton 360 Remover tool? with clean uninstall → clean install?
fwiw ~ my boiler plate
Norton LiveUpdate + Restart (not Shut down) machine
If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup
Download and run the Norton 360 Remover tool for Windows here
Maybe, try Troubleshooting → Record a performance issue &or Enable/Send debug logs
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~ fwiw ~
Unable to connect to VPN on my device here
Norton VPN stays at “Connecting” and returned to disconnected state here
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Please review: Contact Norton Support [here] &or [here]
Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.
Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.
