Norton 360 Windows 11 causing a DNS access denied error

[Patricia_Watts]

This Norton 360 UI version 1.0.92. I transfered my liscense to my new Lenovo Laptop, which runs Win 11 Home OS.

Every single hour I spend on my laptop is frustratingly punctuated with an internet connection drop-out. This did not happen prior to the newest updates.

I have done the basics to diagnose this issue; checked Network adapter, modem restart, check all of the SafeWeb and Smart Firewall setting and exclusions, my Express VPN settings, and checked other device’s internet connections. The Windows diagnostics test reports a DNS error. After a minute or two the connection returns and the cycle repeats.

Found another poor soul experiencing the same issue:

@Eric_Hanson

Norton 360 V24 on Windows 10 is CONSTANTLY blocking internet access at random. Eventually, when I troubleshoot the connection issue, I get a DNS access denied reported error, The only fix is to access my router from another computer and restart the router to clear the error, but it always comes back. This was never an issue with the previous version of Norton and is not an issue after removing Norton 360 V24. This also does not seem to be an issue on Windows 11? In addition, when I do get Internet access with Norton 360 V24, the Internet Speed Test shows a drop in speed from 430Mb/sec without Norton 360 V24 to 100Mb/sec with Norton 360 V24 installed. This is through an Ethernet connection.

Has anyone found an explanation, or solution to this issue? I woud really appreciate it! Otherwise, I will just cop the cost loss and discontinue this subscription.

TIA