Norton 360 with Back Up.Fix In Progress

Hi I,ve just tried to do a back up on Norton 360, after awhile it failed so tried to remove not sure where it went it said default but I had been backing it up to my External Drive before more room,Now I have a problem seems to be stuck in a Fixing - Your Computer Has a Fixing progress been stuck like the for a day even when I switch computer off then back same thing appears, can anyone help me solve this and how do I get back up to External Drive again,here is a snapshot of Norton 360 now, many thanks.

checked norton  properties says  22.9.1.12

@elvisthepelvis Could you confirm what version NIS you have? It should be 22.9.1.12 if it is current. Thanks.